2022 Realistic TestKingFree C_C4H510_04 Dumps PDF - 100% Passing Guarantee [Q67-Q87]

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2022 Realistic TestKingFree C_C4H510_04 Dumps PDF – 100% Passing Guarantee

Free SAP C_C4H510_04 Exam Questions and Answer

SAP Service Cloud Certification Exam Details:

Passing Score	C_C4H510_04 – 63%
Sample Questions	SAP Service Cloud Certification Sample Questions
Level	Associate
Exam Name	SAP Certified Application Associate – SAP Service Cloud 2011
Reference Books	C4H440, C4H510
Schedule Exam	SAP Training
Exam Price	$550 (USD)

NEW QUESTION 67
Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

On specific report creation

On every save of the report

Periodic scheduling

Ad-hoc broadcasting

NEW QUESTION 68
Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.

At least one service object needs to be assigned.

A service contract is active.

A customer needs to be assigned.

Address mismatches must be corrected first.

NEW QUESTION 69
Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.

Contracts

Service request

Maintenance plan

Customer

NEW QUESTION 70
Which of the following options are features within the Analytics framework? Note: There are 2 correct Answers to this question.

You can create new custom reports based on join data sources.

You can add custom fields in data sources and reports.

With the Dashboard Designer, KPIs can be joined to a new data source.

With the mashup approach, offline access to an SAP BusinessObjects BI system is available.

NEW QUESTION 71
Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?

Do you want to enable internal memos for tickets?

Do you want to download an add-in for Microsoft Outlook?

Do you want to support e-mail channels for corporate accounts?

Do you want to enable agents to respond to tickets using an external e-mail client?

NEW QUESTION 72
You have configured the SLAs and their determination rules, but they are not derived in the service ticket.
Which of the following can be a reason for that? Note: There are 2 correct answers to this question.

The determination rules have been configured, but not activated.

The question related to SLAs must be activated in project scoping.

The system background job for SLA determination runs every 30 minutes and has not been executed yet.

A workflow rule has to be scheduled to trigger the determination.

NEW QUESTION 73
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct Answers to this question.

Define Specific Restriction

Restricted

No Access

Full Access

Unrestricted

NEW QUESTION 74
What types of mashups are available in SAP Service Cloud? Note: There are 2 correct Answers to this question.

HTML mashups

Internal mashups

URL mashups

ABAP mashups

NEW QUESTION 75
What is required to set up the organizational structure correctly?

The root node/uppermost node must be defined as a company.

The root node/uppermost node must be defined as a service organization.

The root node/uppermost node must be defined as a sales organization.

The root node/uppermost node must be defined as an enterprise.

NEW QUESTION 76
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct Answers to this question.

The activity list is automatically generated by the system based on your scoping decisions.

Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.

Scoping is automatically generated by the system based on your fine-tuning decisions.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

NEW QUESTION 77
Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct Answers to this question.

Scoping attribute set

Maintenance plan

Maintenance measurement and readings

Setup deals

NEW QUESTION 78
Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.

You can use a console to write SQL statements.

You can add custom fields in data sources and reports.

You can access data base and check raw data in tables.

You can save report views and make them available to users.

NEW QUESTION 79
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.

Account work distribution

Organizational work distribution

Service category distribution

Territory work distribution

Employee work distribution

NEW QUESTION 80
Which objects can be used within ticket creation to automatically determine the registered product?

Installation Point

Product

Warranty

Installed Base

NEW QUESTION 81
What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct Answers to this question.

Integrate with MindTouch.

Create knowledge base articles in SAP Service Cloud.

Choose the correct SAP Jam group in the knowledge base configuration settings.

Configure the relevant question in scoping.

NEW QUESTION 82
What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct Answers to this question.

On specific report creation

On every save of the report

Ad-hoc broadcasting

Periodic scheduling

NEW QUESTION 83
Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?

Employees

Products

Tickets

Accounts

NEW QUESTION 84
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.

Operating hours

Maintenance plan

Service contract

Working calendar

NEW QUESTION 85
Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?

Write an e-mail to your implementation partner.

Write a message to SAP via social media.

Report an incident in SAP Service Cloud and forward to the requester.

Report an incident in SAP Service Cloud and forward to the provider.

NEW QUESTION 86
What is one consequence of scoping the installed base option?

The Registered Product scoping option will be selected automatically.

Warranty management is available in service tickets.