Printable & Easy to Use 74970X Dumps 100% Same Q&A In Your Real Exam [Q22-Q42]

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Printable & Easy to Use 74970X Dumps 100% Same Q&A In Your Real Exam

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QUESTION 22
Which statement correctly describes the Avaya Oceana Monitor?

It provides a single location to view the status of Cluster1 components.

It provides a single location to view the status of each supported Oceana component.

It provides a single location to view the status of the UAC Oceana component.

It provides a single location to view the status of the UCM Oceana component.

QUESTION 23
Given the following CSC attribute string:
[ {“providerId”: “uk-oceanaX-cm”, “aesIP”: “10.147.88.X”, “cmName”: “CM7”} ] What is the significance of CM7 in the CSC communication manager list?

It should match the Communication Manage FQDN.

It should match the Communication Manager host name.

It should match the Communication Manager IP address.

It should match the Switch Connection Name in the AES server.

QUESTION 24
Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

ED sends a resource request to CS with chat attributes for a suitable agent.

ED sends a “create new contact” request to OCP snap-in.

ED workflow requests chat attributes for the Context Id from C Store.

ED sends a resource request to WA and invites the agent to a chat room.

ED sends a resource request to WA with chat attributes for a suitable agent.

QUESTION 25
A customer is testing Avaya Oceana Voice Call Flow.
From where can the customer see the Context ID for a particular Active call if the customer does not want to enable “Analyze Oceana Log files*?

From SMGR CSC Attribute Information by clicking on Avaya Breeze, Configuration and CSServices Attributes

From AES DMCC Summary information by clicking on Status and Control, DMCC Service Status, No. of Associations

From to Admin Console instances by clicking Active Instance and then elide on the Context Store Cluster Block

From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information popup

QUESTION 26
An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type “ROUTE_CONTACT_SMS”.
How is the event type mapped to the SMS channel In Avaya Oceana?

The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.

The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.

The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.

The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.

QUESTION 27
To check Context ID in Context Store for the Avaya Aura Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)

Web Browser

CS TOOL

POSTMAN

SERVICE MAP

QUESTION 28
A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which logs need to be checked?

CSC Service log- /var/logyAvaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService

CSC Service log- /v<ir/log/Avaya/services/CaHServerConnectof/CallSefverConnector.log PU logs- /var/log/Avaya/dcm/pu/CallConnectorService

CSC Service log- /var/log/Avaya/services/CallServerConnector/ CallServerConnector.log PU logs- /vaf/log/Avaya/dcm/pu/pu.log

CSC Service log- /var/log/Avaya/services/CallServerConnector/CaHServefConnector.log PU logs- /var/log/Avaya/dcm/ CallServerConnectorService

QUESTION 29
Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?

Unified Collaboration Administration (UCA)

Call Server Connector (CSC)

Unified Collaboration Model (UCM)

Engagement Designer (ED)

QUESTION 30
If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

Avaya Oceana Workspaces relies on CM for authentication and authorization.

Avaya Oceana Workspaces does not require UAC authorization while logging in.

Avaya Oceana Workspaces requires LDAP Authentication while logging in.

Avaya Oceana Workspaces does not require LDAP Authentication while logging in.

QUESTION 31
Which three parameters are associated to a work request inside the Avaya Oceana solution?
(Choose three.)

Customer ID

Work Request Id

Agent ID

Attributes

Work flow Type

QUESTION 32
Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21,549 [Pool-pool-4-thread-1] INFO AsyncHttpClient [adapter-pu-1]
[M:sendEvent] [T:]. Send request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [(family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-MyAKSJny6A, Version=1.0)], body [RouteContactEvent
[,id=UGZQRVhJNHhTaGlycXQyQThFN2VJdw==_,ip=135.122.104.77,wr=pfpEXI4xShmrqt2A8 E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,ch=ShortMessageService,rrId=f785b56c-364f-4acf-9620-b723a6ca43c6,r outAddr=,wfType=ROUTE_CONTACT_SMS,reason=DEFAULT]] What is the Work Request ID in the log message?

UGZQRVhJNHhTaGlycXQYQThFN2VJdw

f785b56c-364f-4acf-9620-b723a6ca43c6

PfPex14xShrmrqt2A8E7eIw

Eke6 qw3S2K-NyAKSJny6A

QUESTION 33
Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

/var/log/Avaya/dcm/pu/CallServerConnector

/var/log/Avaya/services/CallServerConnector

/var/log/Avaya/dcm/pu/AgentControllerService

/var/log/Avaya/services/CustomerControllerService

QUESTION 34
Under the Avaya Aura Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?

It can be set to a Default VDN number to be used when Avaya Oceana is unavailable.

It can be set to a Routing VDN number.

It can be set to a RONA VDN number.

It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable.

QUESTION 35
To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omni channel Windows Multimedia Server?

AvayaOceanaOceanaBackup And RestoreBackup and Restore.exe

AvayaOceanaOceanaBackup And RestoreOmnichannelBackup.exe

AvayaOceanaOceanaBackup And RestoreBackup.exe

AvayaOceanaOceanaBackup And RestoreCacheDatabaseBkp.exe

QUESTION 36
Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?

Work Assignment

UCM

Context Store

CSC

QUESTION 37
Which statement about Avaya Oceana CSC and ACS integration is true?

CSC communicates with Communication Manager through the DLG Interface in the AES.

CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.

CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.

CSC uses AES to control and monitor Session Manager voice calls and resources.

QUESTION 38
A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?

CallServerConnector

UCM-PU

UCMServices

UCMDataCollector

QUESTION 39
During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?

ORC

Email Manager

Omni channel Database

Agent Controller

QUESTION 40
When the 30-day license grace period ends for the Avaya Breeze server, the server goes into which State?

Deny New Service State

Block New Service State

Active New Service State

Accept New Service State

QUESTION 41
A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper – [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?

NOT_READY

READY

BUSY

CONNECTED

QUESTION 42
Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of “VO”?

VO – “VoIP” call

VO – ‘PSTN’ Voice

VO – Video

VO – Web Voice