UPDATED [Feb 23, 2023] Pass Certified Application Associate – SAP Service Cloud 2111 Exam with Latest Questions [Q30-Q51]

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UPDATED [Feb 23, 2023] Pass Certified Application Associate – SAP Service Cloud 2111 Exam with Latest Questions

C_C4H510_21 Exam Practice Questions prepared by SAP Professionals

SAP C_C4H510_21 Exam Syllabus Topics:

Topic	Details
Topic 1	Identify how to use personalization and extensibility Explain Registered Products & their usage in Service Tickets
Topic 2	Explain Contracts & Case Management in Service Tickets Set up a notification process and configure conditions and actions for workflows
Topic 3	Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud Explain Installed Base & its usage in Service Tickets
Topic 4	Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations Service Elements and Notification
Topic 5	Explain Warranty Management & its usage in Service Tickets Identify different components of custom reports and interactive dashboards

C_C4H510_21 Exam Certification Details:

Level:	Associate
Languages:	English
Exam:	80 questions

Q30. Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.

Use Fine Tuning to activate Service Contract Management

Activate Create Contracts in Detail View

Use Fine Tuning to manage the numeric range for contracts

Activate Service Contract Management in Scoping

Q31. What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.

Add an account team member.

Use e-malis as a response to a ticket.

Add a reference to an account.

Add a reference to a service contract.

Q32. Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

Activate Registered Products in Scoping

Create an Installed Base

Create numeric ranges for customers

Create customer records

Q33. Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.

Ticket

Visit

Maintenance plan

Contract

Q34. Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.

Contracts

Service request

Maintenance plan

Customer

Q35. Which feature in user interface maintenance can be used to control the values of custom fields?

Activation scoping item in administration

Personalization

Usage of restriction rules

Code list restriction

Q36. What are the valid schedule types when creating maintenance plans? Note: There are 2 correct answers to this question.

Recall

Counter based

Absolute

Cyclical

Q37. The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.

Resource scheduler

Maintenance plan

Feature action within tickets

Workflow rule

Q38. You are integrating SAP Service Cloud with SAP ERP. In which system is the pricing procedure stored?

SAP Service Cloud

SAP Analytics Cloud

SAP ERP

SAP SuccessFactors

Q39. For which element do you maintain attributes such as password and security policy?

Employee

Business role

Business user

Service agent

Q40. Which business function in the account master will block the release of quotes to SAP S/4HANA?

Sales support block

Prospect

Delivery block

Credit limit check

Q41. Which of the following options are possible for permissions?

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

Unrestricted access rights override any restrictions you have defined.

Restricted access rights override any unrestricted access you have defined.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

Q42. Because some activities can be carried out in multiple views, which of the following is correct regarding access rights?

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

Unrestricted access rights override any restrictions you have defined.

Restricted access rights override any unrestricted access you have defined.

Q43. Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

Set the access rights to display.

Set the write access to restricted.

Set the access rights to edit.

Set the read access to restricted.

Set the read and write access to restricted.

Q44. Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?

The warranty is expired.

The warranty is set to active.

The registered product has no installed base assignment.

The ticket is escalated.

Q45. Which types of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

Incident category

Cause category

Process category

Maintenance category

Warranty category

Q46. Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?

Employees

Products

Tickets

Accounts

Q47. Which of the following features apply to time recording? Note: There are 3 correct answers to this question.

Automatic time recording can be done by clicking “Start recording” and “Stop recording”.

You can activate the Microsoft Outlook integration for time recording.

Code list restrictions are not possible for the Time Type field.

Time recording can be done online or in offline mode.

Time sheets can be submitted for approval.

Q48. Which of the following are benefits of ticket hierarchies in SAP Service Cloud?Note: There are 2 correct answers to this question

Creating a ticket on the main account automatically creates tickets on the sub-accounts.

Opening the main ticket allows you to see all of the connected sub-tickets.

You can change the status of multiple sub-tickets from the main ticket.

Changing the customer in the main ticket updates the customers in the related sub-tickets.

Q49. In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.

Mandatory

Read-only

Query

New field

Q50. Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?

Territories

Social media profiles

Accounts

Products

Q51. Which data element is used to calculate the warranty start?

Number of months

Warranty duration