[Dec-2023] Exam GCP-GCX New Brain Dump Professional - TestKingFree [Q16-Q38]

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[Dec-2023] Exam GCP-GCX: New Brain Dump Professional – TestKingFree

Free GCP-GCX Exam Dumps to Improve Exam Score

Genesys GCP-GCX certification is recognized by organizations worldwide. Employers value this certification as it demonstrates the candidate’s ability to implement and configure Genesys Cloud CX solutions. Genesys Cloud CX Certified Professional – Consolidated Exam certification also shows that the candidate has a comprehensive understanding of customer experience management, which is a critical skill in today’s competitive market.

NO.16 Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time.
Which of the following options would help him perform his task?

Documents

Directory

Workspaces

Activity

NO.17 Which of the following statements is NOT true regarding numbering plan?

It is a telecommunication scheme where telephone numbers are assigned to subscribers and telephony endpoints.

Numbering plan is also known as a dial plan.

Numbering plan can be added or modified based on the organizational requirements.

It has to be created manually.

NO.18 What additional functionality does Communicate bring to Genesys Cloud CX?

Knowledge-based features, such as FAQs and communities.

Unified communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.

Call center features, such as ACD and scripting.

Directory capabilities, such as advanced search, profiles, and keyword searching.

NO.19 Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?

Workspaces

People

Queues

Groups

NO.20 Where can you add preconfigured settings to the phones?

Admin > Telephone > Phone Management > Calls

Admin > Telephone > Phone Management > Phones

Admin > Telephone > Phone Management > Base Settings

NO.21 Which options can be configured when setting up a queue? (Choose two.)

Wrap-up Codes

ACD Skills

Utilization

Alerting Timeout

Inbound Flows

NO.22 Genesys Cloud CX ACD assigns interactions to the most appropriate agent available.
Which of the following attributes is used to determine the best available agent? (Choose three.)

Language skills

Additional attribute ratings

ACD skills

Time since last ACD interaction

Staffing requirements

NO.23 Select the features available in Genesys Cloud CX Architect. (Choose three.)

Convert text to speech

Receive and route calls

Configure queues

Play pre-recorded messages

Create skills

NO.24 Genesys Cloud CX tracks metric statistics in __________ minute intervals.

NO.25 Genesys Cloud CX Voice is __________.

A third-party service that provides external Phone Trunks.

A help bot that is available within Genesys Cloud CX chat.

Another name for Genesys Cloud CX.

An internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX.

NO.26 Which role is automatically assigned to a new user?

User

Communicate – User

admin

employee

NO.27 Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

Dialog boxes

Scripts

Toast pop-ups

IVR prompts

NO.28 Which view helps supervisors analyze performance issues with a specific skill in one or more queues?

Agents

Queues Activity

Skills Performance

Interactions

NO.29 You have just added a new document to Genesys Cloud CX, and want everyone in the organization to have access to it.
What must you do to ensure that users can find the document when needed?

Add meaningful tags to the document.

Add a priority of “High” to the document.

Ensure that the document name is easy to search for.

Number the document such that it appears on the top of the list.

NO.30 You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

Resend the invite.

Add John to Genesys Cloud CX again so that a new invitation will be generated.

Submit a ticket to Genesys Cloud CX support.

Tell John to be patient and wait for the email to arrive.

NO.31 Which architectural approach is used to develop a single application as a suite of small services?

Monolithic Architecture

Microservices Architecture

Genesys Cloud CX Salesforce Architecture

Single Core Architecture

NO.32 Eva, a contact center supervisor, wants to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues.
Which of the following views can help Eva identify such issues?

Agents Wrap-Up Interval Detail

Agents Schedule Detail

Agents Evaluation Detail

Agents Interactions Detail

NO.33 Genesys Cloud CX ACD assigns interactions to the most appropriate agent available.
Which of the following attributes is used to determine the best available agent? (Choose three.)

Language skills

Additional attribute ratings

ACD skills

Time since last ACD interaction

Staffing requirements

NO.34 What type of trunk would you configure to connect to AudioCodes phones?

WebRTC phone trunk

Phone trunk

External trunk

Network interface trunk

NO.35 Which of the following statements is NOT true regarding Management Units?

Agents that handle the same set of interactions should belong to the same management unit.

Management Units partition agents and interactions into logical groups.

A maximum of 100 agents can be added to a single Management Unit.

They help you create, manage, and view schedules for a group.

NO.36 You can add more than one outbound route to the contact center.

True

False

NO.37 Select all the question types available while creating an Evaluation Form. (Choose three.)

Multiple Choice

Yes/No

Fill in the blank

Range

Multiple Response

NO.38 Jenny is monitoring five queues in real-time. She identifies one of the queues’ Service Level percentage to be below the threshold level.
Which of the following will help her view specific information about the queue in real-time?

My Queues Activity

Queues Activity

Queue Performance

Performance Dashboard

Genesys GCP-GCX Certification Exam is a consolidated exam that combines the content from the Genesys Cloud Certified Professional, Genesys Cloud Certified Associate, and Genesys Cloud Certified Specialist exams. This consolidated exam provides a comprehensive assessment of the candidate’s knowledge and skills in all aspects of Genesys Cloud CX. GCP-GCX exam consists of 60 multiple-choice questions and must be completed within 90 minutes. Candidates must achieve a score of 70% or higher to pass the exam and earn the Genesys GCP-GCX certification. Genesys Cloud CX Certified Professional – Consolidated Exam certification is valid for two years and can be renewed by passing a recertification exam or by earning credits through Genesys Cloud CX training courses.

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