GCP-GCX Questions PDF [2023] Use Valid New dump to Clear Exam [Q32-Q52]

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GCP-GCX Questions PDF [2023] Use Valid New dump to Clear Exam

Passing Genesys GCP-GCX Exam Using 2023 Practice Tests

The GCP-GCX Exam is a comprehensive exam that covers all aspects of Genesys Cloud CX. GCP-GCX exam is designed to test individuals on their knowledge of the platform, as well as their ability to apply that knowledge in practical scenarios. The GCP-GCX Exam is an important certification for professionals who work with Genesys Cloud CX and is highly valued by employers. By passing the GCP-GCX Exam, professionals can demonstrate their proficiency in Genesys Cloud CX and open up new career opportunities in the field.

Q32. Number plan determines how many and which digits are necessary for call routing.

True

False

Q33. Which of the following operating systems are supported by Genesys Cloud CX mobile applications? (Choose two.)

Harmony OS

iOS

Windows 10 Mobile

Android

Q34. What is the distinguishing feature between queues and groups?

Queues can have agents as members, while groups cannot.

Both queues and groups have the same ACD capabilities.

Unlike groups, queues allow for more complex scenarios like skill-based routing.

Queues can be used in Architect flows, while groups cannot.

Q35. Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration.
In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can:

Place and receive both ACD and non-ACD calls.

Place ACD and non-ACD calls, but not receive.

Receive ACD and non-ACD calls, but not place.

Place and receive ACD calls; non-ACD calls can neither be place nor received.

Q36. What is the maximum limit for creating performance dashboards for private users?

Q37. A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?

The user may have deleted the icon.

The user is not assigned the appropriate role.

The user’s phone is unplugged.

The phone number is being used by a different user.

Q38. Which report displays the length of each session for one or more agents over a specified period of time?

Agent Activity Summary Report

Agent Metrics Report

Agent Login-Logout Details Report

Agent Quality Details Report

Q39. Unused reports need to be disabled manually to prevent unnecessary load on the system.

True

False

Q40. Which options can be configured when setting up a queue? (Choose two.)

Wrap-up Codes

ACD Skills

Utilization

Alerting Timeout

Inbound Flows

Q41. Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

You must know the exact coordinates of the new building.

You must have images of all the users located at the new location.

You must collect general information such as building address, number of floors, location contact information, etc.

You must have the basic profile data for all users at the new location.

You must have Admin rights to Genesys Cloud CX.

Q42. All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT
__________.

Create a Site

Assign the Edge to a Site

Configure a trunk

Create an Edge Group

Associate the network interface

Authenticate the Edge

Configure the Edge Connectors

Q43. Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.
What is the maximum number of rings that can be defined for Bullseye routing?

Q44. You can add more than one outbound route to the contact center.

True

False

Q45. You cannot add variables to a script.

True

False

Q46. _________ binds the numbering plan with the trunk.

Inbound route

Outbound route

Edge

Edge Group

Q47. Your customizations in the interaction view remain in effect even if you leave the view and return to it later.

True

False

Q48. Select the factors which can cause report generation failures and increased runtimes. (Choose two.)

Adjusting report parameters in order to include fewer agents, queues, and interactions.

Running reports during peak hours.

Reviewing and ensuring the usage of scheduled reports.

Asking every team member to run and save a copy of the report.

Q49. Why are Divisions important in an organization?

Divisions are used to divide interactions equally between 2 or more queues.

Divisions allow the organization to control which roles can be assigned to users.

Divisions allow grouping and segregation of objects while keeping them inside the same organization.

Divisions define which users can be assigned to queues.

Q50. What additional functionality does Communicate bring to Genesys Cloud CX?

Knowledge-based features, such as FAQs and communities.

Unified communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.

Call center features, such as ACD and scripting.

Directory capabilities, such as advanced search, profiles, and keyword searching.

Q51. You cannot add variables to a script.

True

False

Q52. Which of the following is NOT a feature of Genesys Cloud CX contact center?

Human Capital Management

Workforce Management

Quality Management

Automatic Call Distribution

Genesys Cloud CX platform is a cloud-based customer experience solution that provides businesses with a range of tools and features to enhance customer interactions. The GCP-GCX certification exam is designed to test the knowledge and skills required to effectively use and manage this platform. This includes understanding the key features and functionality of the platform, configuring and managing users and groups, and troubleshooting common issues. Genesys Cloud CX Certified Professional – Consolidated Exam certification program also covers advanced topics such as integration with other systems and optimizing the platform for specific business needs.

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