[Jan 17, 2024] Reliable Field-Service-Consultant Exam Tips Test Pdf Exam Material [Q67-Q85]

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[Jan 17, 2024] Reliable Field-Service-Consultant Exam Tips Test Pdf Exam Material

New 2024 Field-Service-Consultant Test Tutorial (Updated 165 Questions)

Salesforce Field Service Consultant certification is designed for professionals who want to demonstrate their expertise in implementing and managing field service solutions using Salesforce. Salesforce Certified Field Service Consultant certification validates a candidate’s knowledge and skills in configuring and customizing Salesforce Field Service features, managing workforce scheduling, dispatching and monitoring, and optimizing field service operations to improve customer satisfaction.

Salesforce Field-Service-Consultant Certification Exam covers a wide range of topics including field service automation, workforce management, service contracts, and customer communication. Field-Service-Consultant exam also tests the candidate’s ability to design and implement complex field service solutions that meet the unique needs of their organization. Salesforce Certified Field Service Consultant certification exam consists of 60 multiple-choice questions and is designed to be completed in 105 minutes.

NO.67 time sheet entries can be associated to which two objects? Choose 2 answer

Work order line item

assigned resources

Service resource

Work order

NO.68 Technician often need to generate reports in customer language
Which configuration should the consultant recommend to meet the requirements?

Update the language of the current user

Update the default language of the organization

Add the language field to the contact page layouts

Add the service report language field to the work order page layout

NO.69 Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers

Set the Service Appointment to Dispatch in Field Service Settings.

Enable Drip Feed Dispatching in Field Service Settings.

Set the Number of Services to Drip Feed on the Service Territory.

Enable Sharing of Dispatched Service Appointments.

NO.70 Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?

Establish a Preventative Maintenance program for their install base.

Integrate IoT data from their install base to detect asset issues.

Launch a feedback survey to their install base and follow up on results.

Review existing contracts for obsolete provisions and requirements.

NO.71 universal container wants to make to easier for its managers to monitor prevention maintenance work order using dispatcher console Which two filtering options should manager use to find the appropriate work order?
Choose 2 answers

The dispatcher console MAO and filter the list to show only desired service appointment

The prevention maintenance Gantt and filter the list to show only desired work orders

The dispatcher work order polygons and filters the list to show only desired service appointment

The dispatcher console appointment list and filter the list to show only desired service Appointment

NO.72 Universal containers wants to assign service appointments based on the polygon of the child service Territory in the hierarchy.
How should a consultant assign service appointments to the polygon?

Set the polygon assignment policy to the highest level.

Set the territory assignment policy to the highest level.

Set the territory assignment policy to the lowest level.

Set the polygon assignment policy to the lowest level.

NO.73 Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out.
What should a Consultant recommend to meet this requirement?

Add the field history tracking related list to the Asset Page and configure the Product Request object,

Add the Related Asset related list to the Asset Page and configure the Product Request object

Add the Related Asset related list to the Asset Page and configure the Asset Relationship object.

Add the field history tracking related list to the Asset Page and configure the Asset Relationship object.

NO.74 Northern Trail Outfitters wants to connect relational data Into their Journey without overloading the entry data.
How should they connect the data?

Entry Source Data Extension

Contact Configuration

Data Designer

Data Relationships

NO.75 A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.
How can the Dispatcher update the Service Crew to meet those requirements?

Create a new Service Appointment with a different Crew.

Edit the Service Appointment and add a neew Service Resource.

Update the Service Crew on the Service Appointment’s Work Type.

Use the Crew Management tool to add Service Resources to the Crew.

NO.76 Universal Containers provides installation, repair, and consulting services. When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services. Which two configurations should a Consultant recommend to meet this requirement? Choose 2 answers

Assets

Product Templates

Work Types

Service Report Templates

NO.77 Universal containers (UC) wants to deploy knowledge to its field team.
How should UC ensure its technicians can access knowledge articles offline?

Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.

Use work types to assign associated articles to work order.

Create a custom Mobile App that syncs articles based on service appointment assignments.

Write a workflow that associates articles to work orders based on a picklist on the work order.

NO.78 Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.

Adjust Scheduling Policy

Knowledge Base

Customer Entitlements

Dispatching

Scheduling

NO.79 A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should the Consultant recommend to meet this requirement?

Create and schedule independent Work Orders for each Asset, each with a Service Appointment.

Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.

Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.

Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.

NO.80 The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? Choose 3 answers

Select a Service Appointment from the list and use the “Schedule” action.

Select a Service Appointment from the list, use the “Change Status” action and “Dispatch.”

Select multiple Service Appointments from the list and bulk schedule them.

gy Select a Service Appointment from the list, use the “Candidates” action, and select the best time slot.

Select a Service Appointment from the list, use the “Edit” action and allocate the Resource.

NO.81 Universal Containers would like to report on the volume of products installed within a specific timeframe.
What solution will help meet the customer’s requirement?

Utilize a Work Order related list on Asset.

Utilize a custom “Installation Date” field on Asset.

Utilize Field History Tracking on Asset.

Utilize the standard “Installation Date” field on Asset.

NO.82 Northern trail outfitters (N T O) wants to automatically dispatch a technician’s next two service appointments after the technician completes their current service appointment. NTO wants to be consistent across all of the service territories and control the number of service appointments that are pushed to the technician.
What automated processing should the consultant configure upon work order completion to dispatch the next two appointments?

Create an apex trigger.

Build a workflow rule.

Configure an auto dispatch schedule job.

Enable drip feed dispatch.

NO.83 Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visit and include all installed assets on site.
Which two Maintenance Plan settings should the
Consultant recommend? Choose ? answers

Service Appointment Generation Method = One Service Appointment per Work Order

Work Order Generation Method = One Work Order per Asset

Work Order Generation Method = One Work Order Line Item per Asset

Service Appointment Generation Method = One Service Appointment per Work Order Line Item

NO.84 Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.
Which configuration steps should 8 Conzultant take to meet this requirement?

Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.

Create a Report Chart that summarizes wk Order Line Items and add 2 link to the Service Appointment layout.

Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician’s profile.

Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through the Salesforce Field Service mobile app.

Explanation
Lightning Components are reusable units of user interface that can be customized and embedded in different pages or apps[180]. Work Order Line Items are records that track specific tasks or products related to a work order[181]. Creating a custom Lightning Component that displays Work Order progress and deploying it to Technicians through the Salesforce Field Service mobile app would allow Universal Containers’ Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app by creating a component that shows the status or completion percentage of work order line items and adding it to the work order line item card layout in the mobile app settings[182]. Creating a custom Visualforce page and adding an external link in the Salesforce Field Service mobile app to view the page in the mobile browser would not allow Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app. Visualforce pages are web pages that can display custom user interface using HTML, CSS, JavaScript, and Apex[183]. Creating a Report Chart that summarizes Work Order Line Items and adding a link to the Service Appointment layout would not allow Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app. Report Charts are visual representations of report data that can be added to different pages or layouts[184]. Adding the Work Order Line Items related list to the Work Order page layout and assigning the layout to the Technician’s profile would not allow Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app. Related lists are lists of records that are directly related to another record and can be added to different page layouts[185]. References:
https://developer.salesforce.com/docs/component-library/overview/components
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_mobile_custom_cards_overview.htm&type=5
https://developer.salesforce.com/docs/atlas.en-us.pages.meta/pages/pages_intro_what_is_it.htm
https://help.salesforce.com/s/articleView?id=sf.reports_charts_adding_to_layouts.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_related_lists.htm&type=5

NO.85 universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service

Use the work type to define the installation services for each product- use work order to track work for each customer – use service appointment to assign the work

Use cases to define the installation services for each product – use service appointment to track the work for each customer- use work order to assign the work

Use service appointment to define the installation services for each product – use work order to track order for each customer use task to assign the work

Use work order to define the installation services for each product use work type to each work – use work type to track work for each customer – use service appointment