This page was exported from Testking Free Dumps [ http://blog.testkingfree.com ] Export date:Fri Feb 28 16:58:25 2025 / +0000 GMT ___________________________________________________ Title: 2025 Provide Updated Salesforce Certified-Business-Analyst Dumps as Practice Test and PDF [Q99-Q113] --------------------------------------------------- 2025 Provide Updated Salesforce Certified-Business-Analyst Dumps as Practice Test and PDF Certified-Business-Analyst Dumps are Available for Instant Access NEW QUESTION 99The business analyst at Northern Trail Outfitters receives a requirement from the CRM manager to have visibility into their team’s queues to monitor open cases.Which user story meets this requirement?  As a CRM manager, I need a record-triggered flow to view my team’s work queues so 1 can monitor their open tickets.  As a CRM manager, I need to see my team’s work queues so I can monitor their open tickets.  As a user, I need to see case queue to monitor my team’s work. ExplanationThe user story that meets the requirement is “As a CRM manager, I need to see my team’s work queues so I can monitor their open tickets”. A user story is a statement that describes what a user or stakeholder needs or wants from a system or solution in order to achieve a specific goal or outcome. A user story follows the format“As a [role], I want to [action], so that I can [outcome]”. A user story helps to capture and communicate the business value and benefit of a requirement or feature. The user story that meets the requirement is “As a CRM manager, I need to see my team’s work queues so I can monitor their open tickets” because it specifies the role (CRM manager), the action (see my team’s work queues), and the outcome (monitor their open tickets). The other user stories are either too vague or too specific (A) to meet the requirement. References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/requirementNEW QUESTION 100Universal Containers (UC) needs a Quip template to create Account plans. UC’s business analyst has been tasked with documenting requirements for this initiative. During one of the business requirements gathering sessions, a sales manager notes that it’s important the new template is user-friendly and only accessible to the account team.Which option captures this requirement?  Make the template user-friendly and accessible only by members of the account team.  The sales manager can make the template user-friendly.  Accessible by members of the account team. ExplanationThe option that captures this requirement is “Make the template user-friendly and accessible only by members of the account team.” This option clearly states what needs to be done (make the template user-friendly and accessible) and who it is for (members of the account team). The other options are either incomplete or irrelevant. Option B does not specify what needs to be done or who it is for. Option C does not specify what needs to be done or why it is important.References:https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-requirements/understandNEW QUESTION 101New interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst is mapping the process to document the overall lead creation process.What should the process map look like?  A very detailed process map that is unambiguous and version controlled  A somewhat detailed process map that is easy to remember and self- explanatory  A simple process map that is high-level and covers key aspects This answer states that using a somewhat detailed process map that is easy to remember and self-explanatory is what the process map should look like for documenting the process of importing leads from a spreadsheet into Salesforce for new interns at Universal Containers. A somewhat detailed process map means that the BA includes enough information to describe the main steps, inputs, outputs, and decisions of the process, but not too much information that might overwhelm or confuse the new interns. A somewhat detailed process map can help the BA to make the process easy to remember and self-explanatory by using simple language, clear symbols, and logical flow. A somewhat detailed process map can also help the BA to provide an effective training tool for the new interns.NEW QUESTION 102Universal Containers (UC) needs a Quip template to create Account plans. UC’s business analyst has been tasked with documenting requirements for this initiative. During one of the business requirements gathering sessions, a sales manager notes that it’s important the new template is user-friendly and only accessible to the account team.Which option captures this requirement?  Hake the template user-friendly and accessible only by members of the account team.  The sales manager can make the template user-friendly.  Accessible by members of the account team. NEW QUESTION 103During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user acceptance testing and identified results that conflict with the functionality that was requested, While the testing was error-free, business stakeholders indicted that values in reports and the layout of screens were unexpected.What should the BA do next?  Run testing again, ensuring the scripts reflect expectations and business processes match functionality,  Decompose and model the business processes, and identify testing procedures to calculate new values.  Present recommendations from testing to determine if improvements should be made to the underlying implementation. ExplanationAfter reviewing the user acceptance testing results, the business analyst should present recommendations from testing to determine if improvements should be made to the underlying implementation. Recommendations are suggestions or proposals on how to enhance or modify the solution based on the feedback and findings from testing. They should be prioritized according to their impact, urgency, and feasibility. The business analyst should collaborate with stakeholders, developers, and testers to review and evaluate the recommendations and decide which ones should be implemented before deploying the solution to production. Running testing again, ensuring the scripts reflect expectations and business processes match functionality, is not a good option because it does not address the root cause of why the functionality was different from what was requested. Decomposing and modeling the business processes, and identifying testing procedures to calculate new values, is not a good option because it does not involve the stakeholders or developers in finding solutions. References: 1https://trailhead.salesforce.com/en/content/learn/modules/user-acceptance-testing-video/learn-about-user-acceptNEW QUESTION 104A business analyst is working with a new customer on a Sales Cloud implementation. The executive sponsor for the project is new to the company and their role as VP. The sponsor has inherited functional requirements from the previous VP that were gathered 9 months ago. The project start date has yet to be defined. The sponsor wants to use the inherited requirements in lieu of a traditional discovery process.What is the largest risk with this approach?  The previous VP’s requirements fail to meet current formatting standards.  The previous VP’s requirements may differ from those of the new executive.  The previous VP’s requirements are outside of the Salesforce framework. ExplanationThis answer points out that the previous VP’s requirements may differ from those of the new executive as the largest risk with this approach of using the inherited requirements in lieu of a traditional discovery process for a Sales Cloud implementation. Requirements are statements that describe what a solution must do or have to meet the needs and expectations of the stakeholders or users. Requirements may change over time due to various factors, such as business goals, market trends, customer feedback, or stakeholder preferences. Using theprevious VP’s requirements without validating them with the new executive may result in a solution that does not align with their vision, strategy, or value proposition.References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/useNEW QUESTION 105Which of the salesforce app providers will be able to unlock a locked user with their phones?  All of them.  iOS (App Store)  Only those that download the app from the App Exchange.  Android (Google Play) All of the salesforce app providers will be able to unlock a locked user with their phones. The Salesforce app is available for iOS (App Store), Android (Google Play), and Windows 10 devices, and it allows users to unlock themselves using biometric authentication or a verification code sent to their email or phone number.References: https://help.salesforce.com/s/articleView?id=sf.mobile_app_unlock.htm&type=5NEW QUESTION 106Which Salesforce standard license can be given to someone who need access only identity services, such as single sign-on (SSO)?  Identity Only  Lightning Platform  SSO License  Salesforce License NEW QUESTION 107Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations. The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?  Persona analysis  Enterprise analysis  Stakeholder analysis NEW QUESTION 108Cloud Kicks has moved into the quality assurance (QA) phase of Salesforce product configuration and extension. The QA team is now trying to confirm it has delivered value to stakeholders based on business requirements. The team is asking questions such as, “Did we build the right product?” and “Did we build the product right?” Which element should the business analyst use to help the QA team validate that the product fulfilled the requirements without ambiguity?  Process maps  User stories  Acceptance criteria The element that the business analyst should use to help the QA team validate that the product fulfilled the requirements without ambiguity is acceptance criteria. Acceptance criteria are statements that define the conditions that a product or feature must meet in order to be accepted by stakeholders or end users. They can help the QA team test the functionality based on specific scenarios or outcomes, and verify that it meets the expectations or needs of stakeholders or end users. Process maps are diagrams that show how a business process flows from start to end. They can help the QA team understand how a product or feature works in relation to a process, but not how to validate it without ambiguity. User stories are statements that capture a requirement or feature from an end user’s perspective. They can help the QA team understand what needs to be done and why it matters, but not how to validate it without ambiguity. References: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-storieshttps://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user- acceptanceNEW QUESTION 109The technical team at Cloud Kicks is trying to deliver one of its Salesforce customizations. The business analyst (BA) has been asked to put assignments, test plans, decisions, and milestones in writing and share this document with stakeholders so there is less potential for confusion.Which tactical document should the BA use to capture features?  Business analysis plan  User Acceptance Test plan  Release plan The tactical document that the business analyst should use to capture features is a release plan. A release plan is a document that outlines the scope, schedule, resources, and deliverables of a project or enhancement that will be released to production. A release plan helps to communicate and align with stakeholders on what features will be delivered, when they will be delivered, how they will be delivered, and who will be involved in delivering them. A release plan also helps to manage expectations, risks, dependencies, and changes throughout the project lifecycle. References: https://trailhead.salesforce.com/content/learn/modules/salesforce- business-analyst-certification-prep/project-planningNEW QUESTION 110Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource.What does an activity box marked “C Customer’ mean?  The customer should be responsible.  The customer should be informed.  The customer should be consulted. This answer explains that an activity box marked “C Customer” means that the customer should be consulted.In a process map that uses Universal Process Notation (UPN), an activity box is a symbol that represents a task or an action that is performed in a business process. An activity box can be marked with a letter to indicate the role or the resource that is responsible for performing the task or action. The letter C stands for consult, which means that the resource should be asked for input or advice before or during the task or action.References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-process-mapping-to-understand-your-businessNEW QUESTION 111A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind. Management wants to use the output from the BA’s evaluation to inform decisions about UC’s future implementations of Sales Cloud and Service Cloud.What should the BA use for their evaluation?  Cross-functional flowchart  Entity Relationship Diagram (ERD)  Universal Process Notation (UPN) NEW QUESTION 112The business analyst (BA) at Northern Trail Outfitters recently configured a feature on Opportunities for the sales team. The BA plans to gather feedback from a small group of end users before rolling out the feature to the entire company.What should the BA do to present this information?  Share user stories about the feature.  Demo the new feature.  Create a feature manual. ExplanationThe best way for the business analyst to present the new feature on Opportunities to a small group of end users is to demo the new feature. A demo is a presentation that shows how a feature works or looks like in Salesforce. It can help the business analyst gather feedback from end users, validate the solution, and drive user adoption. Sharing user stories about the feature may be too abstract or vague for end users to understand or evaluate the feature. Creating a feature manual may be too detailed or technical for end users to appreciate or use the feature. References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-storieshttps://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-acceptaNEW QUESTION 113After the first round of user acceptance testing for a Sales Cloud project, the business analyst discovered that a high number of test cases failed.What is a possible reason why the test cases failed?  Missing test org access details  Missing test result details  Missing test script details ExplanationA possible reason why the test cases failed is missing test script details. Test scripts are step-by-step instructions on how to execute each test case. They should include the expected inputs, outputs, and results for each step. Missing test script details could lead to confusion, errors, or inconsistencies among testers, resulting in failed test cases. Missing test org access details is not a likely reason why the test cases failed because it would prevent testers from accessing the sandbox or test environment, not from executing the test cases.Missing test result details is not a likely reason why the test cases failed because it would affect the reporting or documentation of testing outcomes, not the execution of test cases. References: 1https://trailhead.salesforce.com/en/content/learn/modules/user-acceptance-testing-video/learn-about-user-accept Loading … Updated Certified-Business-Analyst Dumps Questions For Salesforce Exam: https://www.testkingfree.com/Salesforce/Certified-Business-Analyst-practice-exam-dumps.html --------------------------------------------------- Images: https://blog.testkingfree.com/wp-content/plugins/watu/loading.gif https://blog.testkingfree.com/wp-content/plugins/watu/loading.gif --------------------------------------------------- --------------------------------------------------- Post date: 2025-02-01 09:22:28 Post date GMT: 2025-02-01 09:22:28 Post modified date: 2025-02-01 09:22:28 Post modified date GMT: 2025-02-01 09:22:28