CPHQ Updated Exam Dumps [2025] Practice Valid Exam Dumps Question [Q202-Q225]

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CPHQ Updated Exam Dumps [2025] Practice Valid Exam Dumps Question

CPHQ Sample with Accurate & Updated Questions

The CPHQ certification is an important credential for healthcare quality professionals who are looking to advance their careers. Certified Professional in Healthcare Quality Examination certification is recognized by healthcare organizations across the United States and is often required for leadership positions in healthcare quality. In addition, the certification is a requirement for many healthcare quality consulting positions and is highly valued by employers looking to hire qualified healthcare quality professionals.

The CPHQ certification exam is open to healthcare professionals who are involved in quality management, including nurses, physicians, administrators, and consultants. CPHQ exam covers four domains of healthcare quality management: healthcare quality and performance measurement, healthcare data analytics, patient safety, and healthcare delivery systems. CPHQ exam consists of 150 multiple-choice questions, which are divided into two sections: 100 scored questions and 50 unscored pilot questions.

NEW QUESTION 202
He used his understanding of statistics to design tools to respond to variation. Following his arrival at Western Electric Co. in 1924, Shewhart introduced the concepts of common cause, special cause variation and statistical control. He designed these concepts to assist Bell Telephone of repairs within its transmission systems.
Who is he?

W. Edwards Deming

Josph M. Juran

Walter Shewhart

Armand Shewhart

NEW QUESTION 203
Which of the following should the team do next?

Conduct an in-service for housekeeping staff.

Evaluate patient risk factors.

Refer this issue to the safety committee.

Collect frequency data on the causes of the falls.

NEW QUESTION 204
A healthcare system has multiple medical clinics across a large geographic area. What is the best way to deliver education to assure continuous survey readiness?

train the trainer sessions with clinic managers

mandatory modules on accreditation standards

one-on-one sessions with noncompliant employees

just-in-time training to the highest risk clinics

NEW QUESTION 205
The clinic has a goal to reduce the Healthcare Effectiveness Data and Information Set (HEDIS) measure of ‘ the percent of diabetic patients with a HgA1c greater than 9.0% for accreditation.
Who should be Included on the quality Improvement team?

clinic manager, provider champion. HEDIS chart abstractor

clinic manager, quality Improvement specialist, provider champion

HEDIS chart abstractor, coder, primary care provider

primary care provider, quality improvement specialist, coder

The HEDIS measure of the percent of diabetic patients with a HgA1c greater than 9.0% is an indicator of poor glycemic control and a risk factor for complications12. Reducing this measure is a quality improvement goal that requires a multidisciplinary approach and data-driven strategies34.
A quality improvement team is a group of individuals with different roles and responsibilities who work together to achieve a common aim56. The team should include representatives from various areas of the clinic, such as management, clinical staff, and data analysts78.
The clinic manager is responsible for providing effective and consistent leadership, communicating the vision and the steps for improvement, engaging the team in planning and monitoring, allocating resources and training, and fostering a culture of open communication and continuous learning78. The quality improvement specialist is responsible for analyzing and reviewing the clinical and business data, suggesting and selecting the key priority areas, implementing and evaluating the improvement interventions, and reporting the results and outcomes78.
The provider champion is responsible for modeling enthusiasm and support for quality improvement, leading the clinical discussions and decisions, influencing and educating other providers and staff, and ensuring adherence to evidence-based guidelines and best practices78. The HEDIS chart abstractor, the coder, and the primary care provider are also important members of the quality improvement process, but they are not sufficient to form a comprehensive and effective team. The HEDIS chart abstractor and the coder are mainly involved in collecting and coding the data, while the primary care provider is mainly involved in delivering the care. They need the guidance and coordination of the clinic manager, the quality improvement specialist, and the provider champion to align their efforts and achieve the desired outcomes78.
Reference: 1: Hemoglobin A1c Control for Patients with Diabetes (HBD) 2: Glycemic Status Assessment for Patients with Diabetes 3: Quality Improvement Team Roles and Responsibilities – PracticeAssist 4:
The Roles & Responsibilities of A Quality Management Team 5: QUALITY IMPROVEMENT TEAMS COMPOSITION 6: Comprehensive Diabetes Care – NCQA 7: HEDIS 2022 Manual – Johns Hopkins Medicine 8: HEDIS Hemoglobin A1c Control for Patients with Diabetes (HBD) 9: GSD – Glycemic Status Assessment for Patients With Diabetes

NEW QUESTION 206
Which of the following is a purpose of a Pareto chart?

examining relationships between variables during a snapshot of time

creating a graphical display of the process flow

showing central tendency and variability of a data set

sorting data categories by frequency to enable prioritization

NEW QUESTION 207
A long-term care facility Is Interested in analyzing data to determine If there Is a relationship between the number of medications residents are prescribed and the number of falls the residents experience.
Which of the following quality tools Is most appropriate to help the long-term care facility understand the data?

Pareto chart

fishbone diagram

histogram

chatter diagram

A scatter diagram is a graphical tool that displays the relationship between two variables by plotting pairs of data points on a coordinate plane. It can help identify possible correlations, trends, outliers, and patterns in the data.
A Pareto chart is a type of bar chart that shows the frequency or impact of different factors or causes in descending order, along with a cumulative line that indicates the percentage of the total. It can help prioritize the most significant issues or opportunities for improvement.
A fishbone diagram is a visual tool that helps identify the root causes of a problem or effect by organizing possible factors into categories, such as people, process, environment, etc. It can help facilitate brainstorming and root cause analysis.
A histogram is a type of bar chart that shows the distribution of a continuous variable by grouping the data into bins of equal width and displaying the frequency or count of each bin. It can help describe the shape, center, spread, and outliers of the data.
In this case, the long-term care facility wants to analyze the relationship between two variables: the number of medications and the number of falls. Therefore, a scatter diagram is the most appropriate tool to help them understand the data. A scatter diagram can show if there is a positive, negative, or no correlation between the two variables, and how strong or weak the correlation is. It can also reveal any outliers or clusters of data points that may indicate other factors affecting the relationship.
A Pareto chart, a fishbone diagram, and a histogram are not suitable tools for this purpose, as they do not show the relationship between two variables. A Pareto chart can show the relative importance of different factors or causes, but not how they are related to each other. A fishbone diagram can help identify the possible causes of a problem or effect, but not how they are quantitatively related to each other. A histogram can show the distribution of a single variable, but not how it is influenced by another variable.
Reference: NAHQ Learning Lab: The Role of the Healthcare Quality Professional in Population Health Management, Module 3: Data Collection and Analysis, Slide 17: Scatter Diagram NAHQ HQ Principles, Module 2: Data Management, Lesson 2.3: Data Analysis Tools, Topic 2.3.4:
Scatter Diagram
NAHQ Journal for Healthcare Quality, Volume 42, Issue 5, September/October 2020, Article: Utilization of Improvement Methodologies by Healthcare Quality Professionals During the COVID-19 Pandemic, Page 284: Figure 2. Scatterplot of COVID-19 Cases and Deaths by State as of June 30, 2020

NEW QUESTION 208
Which of the following is the quality professional’s first step prior to implementing a new infection prevention protocol in the clinic?

Create an education program around the protocol.

Implement an audit process.

Solicit support from key stakeholders.

Develop a communication plan.

NEW QUESTION 209
Because of their detail and straightforward design, patient registries are a powerful source of quality improvement
data. Registries usually are specialty or procedure specific. For instance:

Acute myocardial infraction

Total joint replacement

Patient’s bile test

Enrollment in disease management program

NEW QUESTION 210
Limitations of health plan databases are all of the following EXCEPT:

Database also must keep in mind that changes in reimbursement rules (and the provider’s response to those changes) may affect the integrity of data over time

Recording may make some historical data inaccurate, especially as they relate to tracking and trending of compilation rates and the categorization of certain types of compilations

They do not contain detailed information on the outcomes of care or the results of tests (e.g. lab tests, radiology examinations, and biopsies)

None of these

NEW QUESTION 211
Experts on delivering superior customer service suggest that healthcare organizations adopt the following principle/s (Choose three):

Hire service-savvy people. Aptitude is everything, people can be taught technical skills

Establish high standards of customer service

Maintain a focus on facilities

Help staff cope better is a stressful atmosphere

NEW QUESTION 212
Technology design that prevents a certain action, or requires that another action happen first, is said to have

control limits.

kaizen.

process flow.

forcing function.

NEW QUESTION 213
Which of the following process can be judged as having highest quality of care?

Successful completion of a surgical operation

Successful completion of a surgical operation and a good recovery

Successful completion of a surgical operation, a good recovery and ascertaining that the operation was indicated

Successful completion of a surgical operation, a good recovery and ascertaining that the operation was not indicated

NEW QUESTION 214
Which of the following tools aids decision-making through organizing tasks, issues, or actions based on agreed-upon criteria?

Brainstorming

Multi-voting

Prioritization matrix

Delphi method

NEW QUESTION 215
Based on the chart below, which of the following should be addressed first?

pain, constipation, PCP unavailable, nausea, and vomiting

pain, constipation, PCP unavailable, and nausea

pain, constipation, and PCP unavailable

pain and constipation

NEW QUESTION 216
The trend of a variable over time is best illustrated by a:

Pie chart

Pictogram

Line graph

Frequency distribution

NEW QUESTION 217
Which of the following represents a quality management system with criteria that serve as a tool to assess and award best-in-class organizations?

Baldrige Performance Excellence Program

DNV GL Healthcare

American Osteopathic Association (AOA)

The Joint Commission

NEW QUESTION 218
Within any unit, organization, or system, there will be barriers to spread and adoption (e.g., organizational culture, communication, leadership support).
However, failure to transfer knowledge effectively may result in:

Unnecessary waste

Inconsistency

organizational persistence

Benchmarks

NEW QUESTION 219
Which of the following actions best illustrates an organization has begun the work necessary to achieve the Malcolm Baldrige Award?

evaluating current operations against the ISO standards

creating a team to revise operations to conform to the Malcolm Baldrige criteria

reviewing the Malcolm Baldrige criteria to determine organization alignment

demonstrating wide-spread integration of Lean principles

NEW QUESTION 220
Which of the following is the most effective method to identify adverse events that cause harm to patients?

benchmarking

using patient satisfaction surveys

conducting a failure mode and effects analysis

employing trigger tools

NEW QUESTION 221
Measures of central tendency describe the:

Typical or middle data point

Extent to which the data points are scattered

Type and number of classes for dividing the data

Average distance of any point in the data set from the mean

NEW QUESTION 222
The primary focus of Six Sigma methodology is

reducing variation.

complying with standards.

eliminating waste.

improving patient safety.

NEW QUESTION 223
To identify outpatient data sources, the team should consider the following questions EXCEPT:

Are the physician in organized medical groups that have outpatient electronic medical records, which could be a source of data? Will their financial or billing systems be able to identify all patients with diabetes in their practices?
If not, can the health plans in the area supply the data by practice site or individual physician?

Some of the most important diabetes measures are based on laboratory testing. Do the physicians have their own labs? If so, do they achieve the laboratory data for12-24 month snapshot? If they do not do their own lab testing, do they use a common reference lab that would be able to supply the data?

Do the measures selected by team reflect the aspects of care that have the most influence on patient’s outcome

Do the source outpatient data is the same as inpatient data

NEW QUESTION 224
Health plan databases are an excellent source of data for quality improvement projects particular projects that have
_______________. For many years, health plans have used a variety of means to collect data on their performance,
track the management of care received by their numbers and direct program in disease management and care
management.

A population health management focus

Sophisticated data warehouses

Baseline assessment

Full engagement at nursing unit

NEW QUESTION 225
Evaluating data to determine high utilizers of emergency departments and their related characteristics is a strategy that can best help with

hospital throughput.

culture of safety.

population health management.

high reliability.