BEST Verified WGU Organizational-Behavior Exam Questions (2026) [Q22-Q37]

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BEST Verified WGU Organizational-Behavior Exam Questions (2026)

The Best Practice Test Preparation for the Organizational-Behavior Certification Exam

QUESTION 22
Management has noticed that the accounting work group is having difficulty because group members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

Establish more rigid role definition for group members

Give group rewards rather than individual rewards

Give individual rewards rather than group rewards

Have the group avoid competition with other groups

QUESTION 23
If a work group’s goal is to share information, what is a work team’s goal?

To create collective performance

To maximize random and varied skills

To reduce costs

To maximize individual inputs

QUESTION 24
Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?

Confrontation and smoothing

Smoothing and confrontation

Satisfying goals and smoothing

Compromise and superordinate goals

QUESTION 25
What defines acceptable standards of behavior that are shared by group members?

Group norms

Group status

Group roles

Group conformity

QUESTION 26
A project team was formed to complete a specific project. At the end of the first 6 months, the team was unable to deliver the results. The main cause was several team members spending significant time mistakenly working on the same tasks. Which role of a team lead is most useful in the given case?

Coordinator

Planner

Controller

Motivator

QUESTION 27
A team is struggling to resolve procedural issues that govern their performance. What should the team leader do to resolve the problem?

Research the problem and impose a solution

Rearrange roles within the team by adding members

Appoint an assistant team leader to track the struggles and report back

Ask questions and help team members talk through the problem

QUESTION 28
What is social loafing?

A process by which individuals attempt to control the impression others form of them

The tendency for individuals to work harder when working collectively than when working individually

The tendency for individuals to expend less effort when working collectively than when working individually

An expectation that others will not act opportunistically when working collectively

QUESTION 29
Which method should be used to maximize team member participation in a global meeting?

Online using computer technologies and/or phone communication

Alpha-direct technologies to maintain communication links

Unilateral electronic messaging to facilitate communication

A Delphi-like sequence of notes via carrier mail to encourage dialog between members

QUESTION 30
What is the impact of high group cohesiveness and well-defined performance norms on the productivity of a team?

The productivity of the team will improve significantly

The productivity of the team will improve slightly

The productivity of the team will remain low

The productivity of the team will remain as is

QUESTION 31
When is organizational culture a liability?

When core values are shared by different departments within the organization.

When the organizational culture reduces ambiguity for employees.

When a strong organizational culture limits diversity within the organization.

When the culture includes shared values on organizational goals.

QUESTION 32
In organizing a team to develop a new product for entry into the electronics market, management wanted to assign team members having characteristics common to effective teams. Which list specifies common characteristics of effective teams?

Members who are emotionally stable, members who fill role demands, and a manageable level of conflict

A climate of trust, members who score low on the personality characteristic of extroversion, and effective leadership

A climate of trust, members who fill role demands, and an absence of conflict

Effective leadership, members who score low on the personality characteristic of extroversion, and members who fill role demands

QUESTION 33
Management is considering a change in one plant and plans to organize employees into teams. Management wants the teams to review processes, apply critical thinking, and take full responsibility for outcomes. Which type of team should they organize?

Virtual teams

Problem-solving teams

Self-managed teams

Production teams

QUESTION 34
What are two of the three forces that play a particularly important role in sustaining an organization’s culture?

Actions of top management and socialization process

Personal background of key employees and selection process

Personal background of key employees and socialization process

Actions of top management and employee education level

QUESTION 35
What is one of the six primary characteristics that define an organization’s culture?

Political orientation

Competitor benchmarking

Aggressiveness

Team orientation

QUESTION 36
A team was assigned a project. Halfway through the project, however, it became obvious that the team was failing to meet expectations. Management had made sure that individuals assigned to the team had strong technical expertise as well as problem-solving and decision-making skills. However, other abilities for effective teamwork were overlooked. Which ability necessary for team members was overlooked?

Propensity for social loafing

Authoritarian personality

Interpersonal skills

Intellectual coherence

QUESTION 37
Which characteristic describes an advantage of a virtual team as compared with other types of teams?

People can work together who might otherwise not be able to collaborate on a work task.

The greater opportunity for interaction helps increase rapport.

Verbal and nonverbal communication cues are easier to understand within a virtual team.

Virtual team members generally report greater satisfaction with the group interaction process.