2022 Realistic 820-605 Dumps are Available for Instant Access [Q48-Q71]

Q48. A Customer Success Manager must deliver high touch customer success experience Which customer engagement model must be used?

Q49. During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?

Q50. You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?

Q51. Which type of analytics has telemetry that demonstrates the customer’s use of the software and actions to date?

Q52. What is the first step a Customer Success Manager should take to identify why the solution was purchased?

Q53. Which statement describes an end user adoption barrier?

Q54. A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer’s lifecycle journey?

Q55. Drag and Drop Question
The customer wants to increase the utilization of their video conferencing system.
Drag and drop the actions from the left into the correct sequence on the right.

Q56. Which two adoption outcomes are renewal indicators? (Choose two)

Q57. A Customer Success Manager must deliver high touch customer success experience. Which customer engagement model must be used?

Q58. Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?

Q59. Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)

Q60. Refer to the exhibit.

Which initial action does a Customer Success Manager take?

Q61. A customer’s call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?

Q62. The customer wants to improve operational expenditure and reduce the C02 footprint of the organization.
Which two business outcomes are critical to the company’s success? (Choose two )

Q63. The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

Q64. The customer wants to reduce their exposure to security events. Which business outcome is critical to the company’s success?

Q65. Which of these is included in a success plan?

Q66. A customer does not feel they have received value from a software solution, and the 3-year contract is expiring in 60 days. The customer is hesitant to continue spending money and is considering other alternatives. Which stakeholder is responsible for ensuring that the customer realizes value from solutions coming up for renewal?

Q67. The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company’s success?
(Choose two.)

Q68. Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

Q69. Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation. Which reports are critical to the success of the
meeting?

Q70. The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company’s success? (Choose two.)

Q71. Which expense is aN operating expense (OPEX)?