2022 Latest B2C-Solution-Architect dumps Exam Material with 62 Questions [Q35-Q56]

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2022 Latest B2C-Solution-Architect dumps Exam Material with 62 Questions

Salesforce B2C-Solution-Architect Questions and Answers Guarantee you Oass the Test Easily

Salesforce B2C-Solution-Architect Exam Syllabus Topics:

Topic	Details
Topic 1	Design a multi-cloud strategy and implementation approach to support business requirements Recommend an appropriate solution and describe how the solution’s considerations can impact implementation
Topic 2	Given a scenario with a B2C architecture, validate that the associated systems of record, key objects Discovery and Customer Success
Topic 3	Determine the considerations that should be made as a customer is identified and how the products will support the customer through their journey
Topic 4	Understand the recommended methods on how to integrate systems to Service Cloud, B2C Commerce Recommend appropriate integration patterns based on data volume, latency, and system limitations

NO.35 A company uses B2C Commerce, Marketing Cloud, and Service Cloud and requires that customers create an account before making their first purchase.
Which system creates the customer ID and which system creates an additional ID to use as the customer primary record?

Service Cloud creates a customer ID and an additional ID to be used as the primary record.

A B2C Commerce creates a customer ID and an additional ID to be used as the primary record.

Marketing Cloud creates a customer ID but the primary ID should be created through B2C Commerce.

B2C Commerce creates a customer ID but the primary record should be created through Service Cloud.

NO.36 During discovery conversations an organization notes that they want to create a custom survey around their customer’s preferences to help improve product recommendations, marketing journeys, and customer service upsell opportunities. They want to house the survey responses in their Salesforce ecosystem so they can run reports. They plan on having two teams manage the survey and change questions twice a year.
Which three questions should a Solution Architect ask to ensure they understand the requirements well enough to design an appropriate multi-cloud solution?
Choose 3 answers

Will the teams need the ability to change designs?

Does the team need front-end development capabilities?

How many survey responses would you anticipate in a peak 24-hour period?

Will you ever have more than nine possible answers for a survey question?

How often do you update surveys?

NO.37 A financial services company wants to implement Service Cloud and Marketing Cloud. A number of profile attributes required for personalization in Marketing Cloud were identified as personally identifiable information (PII) and are too sensitive to be stored in Salesforce.
Tokenized Sending was presented as a way to address these concerns.
Which two implications should a Solution Architect consider if Marketing Cloud Connect is to be used for cloud integration?
Choose 2 answers

The synchronized data extensions will include the token and all PII attributes

All emails will need to be sent through Marketing Cloud or Marketing Cloud Connect to avoid disruptions

The standard email address field for contacts and leads needs to be populated with a token

The token with all supporting attributes will need to be stored in Service Cloud

NO.38 A university is considering using Experience Cloud so its students can interact with advisors who have Service Cloud licenses. The university would like to offer the easiest path for existing students to log in while still maintaining security. They have an on-premises Active Directory identity provider and use Google Workspace (formerly known as G Suite) for student email addresses.
What should a Solution Architect recommend?

Implement Social Sign On with Openld Connect and Google Workspace as Auth Provider.

Implement Active Directory and Salesforce Identity for SAML delegated Single Sign On.

Implement Aloha template for students to access email with Salesforce Authenticator app.

Implement OAuth 2.0 authentication protocol with Google Workspace as Service Provider.

NO.39 Northern Trail Outfitters (NTO) wants to use Marketing Cloud to implement an Abandoned Cart Solution Workflow so that personalized messages are sent to shoppers who add items to their cart but abandon the B2C Commerce storefront.
Which two options should a Solution Architect recommended to meet this requirement? Choose 2 answers

Configure streaming updates for catalog importing, implement the Collect Tracking Code, and leverage Journey Builder to trigger an abandoned cart message.

Configure B2C Commerce catalog, product, order, and customer data feeds; implement Marketing Cloud collect.js and trigger an abandoned cart message through Journey Builder.

Configure streaming updates for catalog importing, implement Google Analytics tracking, and leverage Journey Builder to trigger an abandoned cart message.

Configure B2C Commerce catalog, product, inventory, and customer data feeds; implement Marketing Cloud collect.js and trigger an abandoned cart message through Journey Builder.

NO.40 Northern Trail Outfitters (NTO) wants to integrate its product information management (PIM) system with B2C Commerce so shopping experiences can be relevant, personalized, and seamless across channels. They need the ability to search for product deltas in the PIM system and reflect those changes in B2C Commerce on a scheduled basis. The Solution Architect recommends using MuleSoft Accelerator for B2C Commerce for this integration.
Which two benefits should the Solution Architect highlight about API-led connectivity while implementing the MuleSoft accelerator for B2C Commerce?
Choose 2 answers

It enables self-service and an increase in productivity through reusable microservices and APIs.

It lets the business quickly integrate different systems without involving IT.

It offers a template-driven approach for development.

It enforces a distributed approach and allows for the creation of Experience APIs, Data APIs, and System APIs.

NO.41 A company Is implementing B2C Commerce, Service Cloud, and Marketing Cloud. The company Is based in Europe and needs to be compliant with GDPR.
Which two design implementations should a Solution Architect use to ensure GDPR compliance?
Choose 2 answers

Use email addresses, SMS, or other channel addresses as the contact key {subscriber key) in Marketing Cloud

Use a Salesforce record ID as a single unique identifier to apply across channels and clouds

Set tracking site preference for each storefront

Set field-level encryption across B2C Commerce, Marketing Cloud, and Service Cloud

NO.42 A single-brand client is implementing a Salesforce multi-cloud solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. They have licenses for over 100 Service Cloud sandboxes, one B2C Commerce realm with on-demand sandboxes, and three Marketing Cloud production business units. The client wants to understand the environment, development, and automation deployment strategy for the implementation.
Which two recommendations should a Solution Architect make in the discovery session?
Choose 2 answers

Run load testing in B2C Commerce pre-launch against the production instance connected to a full copy sandbox in Service Cloud

Use Marketing Cloud business units as testing environments

Use a single Marketing Cloud instance to connect to multiple Service Cloud environments using Marketing Cloud Connect for each business unit

Use a Service Cloud partial copy sandbox to provide better performance than a developer pro sandbox as well as a normal sandbox

NO.43 A service organization has a long lifecycle for customers that start as a lead and move through opportunity to active and former customer states. The organization wants to use Sales Cloud and Marketing Cloud as their core customer engagement platforms.
Which two considerations should a Solution Architect keep in mind when setting up this multi-cloud use case?
Choose 2 answers

Set up the contact object with a specific record type ‘Lead’ that mimics the standard lead object to prevent the duplicate contact from being created in Marketing Cloud.

Allow both the lead record to generate a contact in Marketing Cloud and the contact record to generate a contact in Marketing Cloud.

Enable the ‘Prevent Duplicates for Lead Conversion’ setting when configuring Marketing Cloud Connect to prevent converted contacts from generating a duplicate contact.

Ensure that when a lead is converted to a contact that the Lead ID is mapped to a custom field on the Contact to be used as the referenced with the Subscriber ID in Marketing Cloud and avoid duplicate records.

NO.44 Northern Trail Outfitters (NTO) wants to consolidate various legacy commerce platforms into one centrally-managed platform on B2C Commerce. The IT department has been working extensively with web frameworks (such as React and Angular) in recent years and wants to leverage the benefits of B2C Commerce, but maintain the flexibility of the user experience using headless commerce.
Which three considerations, beyond user experience, should a Solution Architect consider before confirming a headless approach?
Choose 3 answers

Additional infrastructure (for example Heroku servers) may be required to host the application

Features that are available by default in the Storefront Reference Architecture (SFRA) app will need to be custom built in custom frameworks

Developers will still be required to use the Commerce SDK for security purposes

Available Service, Marketing, and LINK accelerators may not work without modifications when using a headless approach

Developers familiar with the web frameworks (React, Angular) will be familiar with the framework used by B2C Commerce

NO.45 A Marketing team plans to support the launch of a new product line. In discussion with the Sales and IT teams, the Marketing team proposed introducing a leads-management process, along with a web-to-lead form for the landing page that supports the product launch.
The leads captured using the form are added to the new nurturing journey in Marketing Cloud and subsequently routed to the relevant sales team once they qualify at a certain threshold.
What are two implications that a Solution Architect should consider prior to implementing this solution?
Choose 2 answers

Need for additional handling of consent, preferences, and compliance for converted leads in Marketing Cloud

Engagement history from the lead record will be natively available for contact record in Marketing Cloud

Leads are unique contact records in Marketing Cloud

Leads can have detrimental impact on quality of contact records in Sales Cloud

NO.46 Northern Trail Outfitters (NTO) hosts a customer care portal using Service Cloud. The portal uses Marketing Cloud for customer interaction for a number of use cases, including customer sign-up and updates on togged cases. NTO has decided that the connectors provided by Salesforce are not flexible enough for their needs, so they would like to explore a programmatic approach for doing so.
Which two considerations should a Solution Architect point out to NTO as it moves forward to integrate the Service Cloud portal with Marketing Cloud for customer interaction? Choose 2 answers

NTO can use Marketing Cloud REST API for integrating with Service Cloud.

The Marketing REST API calls are asynchronous, with timeout values of 120 for non-tracking operations and 300 seconds for tracking and data retrieve operations.

The Marketing REST API uses XML request and response bodies and resource endpoints to support multi-channel use.

NTO can use Marketing Cloud SOAP API for integrating with Service Cloud.

NO.47 An insurance company needs the ability to relate contacts to their workplace to track which services are paid by the employee benefits. Contacts receive emails to notify them of new policy offerings. Agents also need to relate adults in the same household who share access to financial resources and policy information to sign them up for the right policies. Adjusters need the ability to see and respond to claims from anyone in the household. Independent agents need daily access to customer data as well. Customers also need periodic access to claims and policy information for their household. The company also wants to track what data searches are performed by agents and adjusters on the platform to analyze their work.
Which products should a Solution Architect recommend in addition to Insurance for Financial Services and Experience Cloud to meet these needs?

Shield and Event Monitoring Analytics App, Pardot

Digital Engagement, Shield with Splunk, Social Engagement Studio

REST API Event Monitoring and Tableau CRM, Marketing Engagement Studio

Salesforce Field Service, Shield Encryption at rest. Digital Engagement

NO.48 A company recently launched their ecommerce sites for three countries: Australia, New Zealand, and Singapore. The company is now looking to set up marketing automations using Marketing Cloud.
Their B2C Commerce is configured with two realms: ANZ and SE Asi
a. Each country has a site within their respective realm: Australia and New Zealand sites are within ANZ and Singapore is within SE Asia.
Which account hierarchy should a Solution Architect recommend for the Marketing Cloud set up?

Use a separate Marketing Cloud tenant for each site

Use a separate Marketing Cloud tenant for each realm and map business units to sites within each realm

Use a single Marketing Cloud tenant and map business units to each site irrespective of the realm

Use a single Marketing cloud tenant and map business units to each realm

NO.49 A company needs to have specific fields encrypted in the user interface on the contact record in Service Cloud as well as on some fields in data extensions that exist only in the Marketing Cloud. The merchant believes that Salesforce Shield Encryption is a suitable solution.
Which two considerations are relevant for the merchant when determining an appropriate solution?
Choose 2 answers

With Shield, encrypted fields are not visible to the user, but there are no other feature impacts.

With Shield, encrypted fields cannot be used to filter or sort in Process Builder and Flow Builder.

Field-Level Encryption is also required on Marketing Cloud to encrypt the custom fields.

Shield encryption can be done on any standard or custom field on all field types, but cannot be set to encrypt those fields in Marketing Cloud.

NO.50 A university has several small departmental organizations scattered across different colleges. Each of which has its own finances, business processes, and strategies that are sometimes at odds. They would like to introduce a university-wide communications strategy that allows their recruitment team to market to potential students globally while allowing each department to recruit existing students for its own programs.
What should a Solution Architect recommend to meet their needs?

Marketing Cloud with multiple business units, Marketing Cloud Connect, and multiple existing Salesforce orgs

Marketing Cloud with multiple business units and a single Salesforce org with Divisions for consolidating existing departmental orgs

Marketing Cloud with Enterprise Communication Strategy, Marketing Cloud Connect, and multiple existing Salesforce orgs

Marketing Cloud with Enterprise Communication Strategy and a single Salesforce org with Connected Campus for consolidating existing departmental orgs

NO.51 A salesperson needs to know which subscription a customer has subscribed to or unsubscribed from when reviewing their account in Sales Cloud. However, Marketing Cloud needs to honor the unsubscribe action when it sends out emails.
Which two steps should a Solution Architect take to meet these requirements?
Choose 2 answers

Create a Journey activity to update the records in Sales Cloud.

Create a custom preference center that updates the records in Sales Cloud.

Use the out-of-the-box preference center in Marketing Cloud.

Implement the Marketing Cloud Connector to ensure the unsubscribe data is synced from Sales Cloud.

NO.52 A company is using both Service Cloud and B2C Commerce but they are not using Mulesoft or any other integration middleware and do not plan on adding that in the near future. However, there is a need to keep customer records in sync across both Service Cloud and B2C Commerce. When a change to the customer record in Service Cloud takes place, such as an updated customer name, the same customer record should be updated in B2C Commerce. Assume that there is a common ID that uniquely identifies the customer across the two systems.
How should a Solution Architect deliver the desired functionality?

Send a platform event from Service Cloud and subscribe to the platform event in B2C Commerce using the built-in functionality

Develop a custom solution in Service Cloud to consume and communicate with B2C Commerce APIs

Send an Outbound Message from Service Cloud and catch and handle the Outbound Message using the B2C Commerce APIs

Use change data capture to send a message from Service Cloud and catch and handle the message using B2C Commerce Service Cloud Connector

NO.53 Northern Trail Outfitters (NTO) exported all the Account records from Salesforce and used a data transformation tool to clean up values in the phone field using a standardized format. The export file has more than 2 million records. During previous data loads for similar updates on the Account object, NTO did not experience any issues with row lock.
Which feature of Data Loader should be used to load this data back into Salesforce faster?

REST API

Bulk API Serial Mode

SOAP API

Bulk API

NO.54 A company is implementing a multi-locale solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. Order confirmation emails are triggered from either B2C Commerce or Service Cloud and sent from Marketing Cloud.
What are two possible reasons why the shipping method name and description can be missing when these emails are triggered for languages other than US English, while other translated content appears correctly?
Choose 2 answers

The name and description for the shipping method are not set up correctly in B2C Commerce or Service Cloud for the requested locale.

The subscriber in Marketing Cloud does not have a preferred locale set.

The locale is not set correctly in the body of the email template.

The ShippingMethods data extension is missing the label and description field for the corresponding locale.

NO.55 A global merchant plans to use B2C Commerce, Service Cloud, and Marketing Cloud to support the shopper experience. They also plan on using Marketing Cloud Connect to integrate Service and Marketing Clouds and the Service Cloud Connector for B2C Commerce. The customers will receive SMS messages through Mobile Connect. One of the key requirements is to enable consent and profile management across the clouds.
Which two recommendations should a Solution Architect make as part of the solution?
Choose 2 answers

SMS opt-in will sync with Service Cloud when contact ID is the subscriber key in Marketing Cloud

Service Cloud profile data can be configured to sync to the Marketing Cloud profile center

Profile changes in B2C Commerce will sync to Service Cloud when person accounts are used

Shopper consent in B2C storefronts will sync to Service Cloud when person accounts are used

NO.56 Northern Trail Outfitters (NTO) is at the beginning of an implementation of B2C Commerce and is now discussing the communication flow. They are designing the flows between systems to send password resets via email when a new account is created in B2C Commerce or the email address is updated.
Considering NTO also uses Service Cloud and Marketing Cloud, which feature should a Solution Architect suggest to optimize the end-customer experience while also ensuring that tracking is visible to service agents?

Service Cloud Email Service

Marketing Cloud Journey Event

Marketing Cloud Triggered Send

Commerce Cloud Email Service