Latest Success Metrics For Actual 500-444 Exam 2024 Realistic Dumps [Q27-Q41]

On a Cisco Voice Gateway or Cisco Unified Border Element (CUBE), the DialPlan is defined by the Dial-Peers. Dial-Peers are used to define the call routing and media flow. They are used to define the route patterns, call forwarding, call routing, call redirection, and Quality of Service (QoS).

The Deployment team is responsible for ensuring that servers designated for use by CCE VMs meet the requirements for Storage System Performance and IOPS. This includes verifying that the server hardware meets the specified requirements, such as the number of drives, drive size, and RAID configuration. Additionally, the Deployment team must ensure that the server meets the required IOPS, which is determined by the server type, storage system configuration, and workloads.

Explanation
When deploying Direct Attached Storage (DAS) only systems, it is important to remember that failure of a VM brings down all the components that are installed on the VM. This is because DAS is a type of storage that is connected directly to the computer accessing it, such as a PC or server, as opposed to storage that is accessed over a network, such as network-attached storage (NAS) or storage area network (SAN). DAS provides fast and low-latency access to the data, but it also limits the scalability and availability of the system.
If a VM fails, the data stored on the DAS attached to that VM becomes inaccessible to other VMs or applications. Therefore, it is essential to have a backup and recovery strategy for the data on the DAS, as well as a high availability design for the VMs123. References: Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.6 (1)1, Direct-Attached Storage (DAS): What is it?4, Share an Azure managed disk across VMs2.

Explanation
Device Management Protocol (DMP) is a protocol used between ICM Central Controller and IVR/CUCM PGs. It is used to send commands, such as to bring up a voice channel, to the PGs. OCTI, SIP, and ccagent are not protocols used between ICM Central Controller and IVR/CUCM PGs.
References: 500-444-demo, page 4.

Common Ground is a Cisco solution for contact center environments, which enables customers to use multiple channels, such as voice, chat, and email, to interact with agents. Upgrading Common Ground usually involves several steps, including:
Updating the hostname as appropriate: Depending on the configuration and organization of the system, it may be necessary to update the hostname to ensure that all components are properly identified and connected.
Database migration: As part of the upgrade process, the Common Ground database may need to be migrated to a new version or schema. This is done to ensure that the database is compatible with the new version of Common Ground and that all data is preserved during the upgrade.
Updating IP address: Depending on the network and IP addressing scheme, it may be necessary to update the IP addresses of Common Ground components to ensure that they are properly configured and accessible.
Updating registry: Windows registry may need to be updated as well, to ensure that the correct configurations and settings are in place after the upgrade.
In-place upgrades: In-place upgrades are the upgrades that can be done on the same version of the software without the need to install new version of the software.

The readiness for the CCE deployment can be verified by navigating to the CCE Web Admin -> Deployment Settings – Inventory page. This page contains information on the infrastructure that is required for the CCE deployment, including the number of servers, the region, and the type of deployment.

Explanation
A SIP proxy server is a component of a SIP network that handles the setup and termination of calls between SIP devices. It also performs functions such as registration, authorization, network access control, and network security. Some of the functions of a SIP proxy server are:
Centralizes dial plans: A SIP proxy server can centralize the dial plans for a SIP network, meaning that it can translate and route calls based on a unified set of rules and policies. This simplifies the administration and management of the SIP network and ensures consistent call routing across different devices and locations.
Helps to centralize the administration and call control: A SIP proxy server can also help to centralize the administration and call control of a SIP network, meaning that it can provide a single point of contact and configuration for all the SIP devices and endpoints. This reduces the complexity and overhead of maintaining multiple SIP servers and devices and allows for easier monitoring and troubleshooting of the SIP network.
References:
1: What Is a SIP Proxy? How Does a SIP Server Work? – Nextiva
2: What is a SIP Proxy Server and How Does It Work? – ULTATEL Blog
3: What is SIP proxy? | Webopedia
4: Definition of SIP proxy | PCMag
5: All About SIP Proxy: What is a SIP Server? | TelNet Worldwide

Explanation
SSLUtil is a Cisco-provided utility that helps to configure web servers for use with TLS. It is located in the
<ICMInstallDrive>\icm\bin folder. It can be invoked in standalone mode or automatically as part of setup. It is used to manage IIS certificates on the CCE servers for web applications such as Unified CCE Administration, WebSetup, and ISE. References:
Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1) – Certificate Management for Secured Connections Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2) – Certificate Management for Secured Connections

Explanation
An automated deferred sync job is a process that synchronizes the configuration data between the Unified CCE Administration and the CVP servers. An automated deferred sync job runs on the Principal AW machine, which is the primary Administration and Data Server (ADS) in the Packaged CCE deployment. The Principal AW machine initiates the sync job every 15 minutes by default, or whenever a configuration change is made in the Unified CCE Administration. The sync job sends the configuration data to the CVP servers using the REST API. The sync job also updates the status of the CVP servers in the System and Device Sync page of the Unified CCE Administration12. References:
Troubleshoot CVP on SPOG that Shows Out of Sync1
Packaged CCE Administration2

Explanation
There are two types of upgrades available for CCE: Common Ground and Standard. A Common Ground upgrade is a type of upgrade that allows you to upgrade from one major release to another major release without having to rebuild your configuration. A Common Ground upgrade preserves your existing configuration and data, and applies the new features and enhancements of the new release. A Common Ground upgrade is supported for certain releases and deployment models, and requires a specific upgrade path. A Standard upgrade is a type of upgrade that allows you to upgrade from one minor release to another minor release within the same major release. A Standard upgrade also preserves your existing configuration and data, and applies the bug fixes and minor enhancements of the new release. A Standard upgrade is supported for all releases and deployment models, and does not require a specific upgrade path12. References:
Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.6 (1) – Upgrade Overview2 Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5 (1) and 12.5 (2) – Upgrade Overview3

Explanation
A push sync is triggered when an administrator performs any create, update, or delete operation on a specific configuration item. A push sync sends the configuration changes to all the nodes in the PCCE deployment. A push sync is also triggered when an administrator adds or removes a node from the deployment.
References:
Troubleshooting Cisco Contact Center Enterprise (CCET), page 2-9
Implementing Cisco Contact Center Enterprise (CCEI), page 2-10

Explanation
An enterprise-focused Session Border Controller (SBC) providing voice and video connectivity from the enterprise IP network to service provider SIP trunks is Cisco Unified Border Element (CUBE). CUBE is a Cisco IOS software application that acts as a network border element between two or more VoIP networks, providing interconnectivity, security, and transcoding1. CUBE can be deployed on Cisco Integrated Services Routers (ISRs), Cisco Aggregation Services Routers (ASRs), or Cisco Cloud Services Routers (CSRs) in the enterprise network edge1. CUBE enables enterprises to use SIP trunking services from service providers, as well as interconnect their on-premises or cloud-based unified communications systems with other SIP networks1. CUBE also supports various features such as call admission control, media flow-through or flow-around, quality of service, and media recording1.
CUCM, CVP, and DNIS are not valid options for this question. CUCM stands for Cisco Unified Communications Manager, which is a call processing system that provides call control, device management, and user administration for Cisco IP telephony and video solutions2. CVP stands for Cisco Unified Customer Voice Portal, which is an interactive voice response system that provides self-service and call routing applications for contact centers3. DNIS stands for Dialed Number Identification Service, which is a feature that identifies the number dialed by the caller and passes it to the destination device. None of these products or features act as an enterprise-focused SBC providing voice and video connectivity from the enterprise IP network to service provider SIP trunks.
References: Cisco Unified Border Element Configuration Guide1, Cisco Unified Communications Manager Overview2, Cisco Unified Customer Voice Portal Overview3, Dialed Number Identification Service

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1151/Admin/guide/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151_chapter_01001.pdf When the HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse, the primary and secondary servers accept only digital certificates that are issued by a certificate authority (CA).
A digital certificate is an electronic document that uses a digital signature to bind a public key with an identity, such as the name of a person or an organization, and the certificate is issued by a trusted third party, such as a certificate authority (CA). The digital certificate confirms the identity of the server and enables secure communication between the client and the server.
A certificate authority (CA) certificate is a type of digital certificate that is issued by a trusted third party, such as a certificate authority (CA), to verify the identity of an entity and establish trust.
References:
https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/finesse/118248-configure-certificates-finesse-00.html
https://www.globalsign.com/en/ssl-information-center/what-is-a-digital-certificate/

Explanation
The Single Pane of Glass (SPOG) is the web-based administrative interface that should be deployed to provide a unified and simplified view of the Unified CCE system, even though Unified CCE provides Configuration Manager as the legacy User Interface for administrators1. The SPOG is also known as the CCE Web Administration or the Unified CCE Administration console, and it allows administrators to configure and manage various Unified CCE features and settings, such as agents, attributes, precision queues, bucket intervals, media routing domains, license, bulk jobs, deployment type, system information, single sign-on, context service, and contact center AI23.
The other options are incorrect because:
A: WebSetup is not a web-based administrative interface, but rather a tool that is used to install and configure the web setup components, such as the web setup database, the web setup service, and the web setup client, on the Unified CCE servers. WebSetup is used to perform initial configuration tasks, such as setting the deployment type, the instance name, the security mode, the license server, and the LDAP directory4.
B: Contact Centre Management Portal (CCMP) is not a web-based administrative interface for Unified CCE, but rather a separate product that provides a web-based interface for managing Cisco Unified Contact Center Express (UCCX) and Cisco Unified IP Interactive Voice Response (IP IVR) systems. CCMP allows administrators to perform tasks such as creating and modifying scripts, applications, triggers, teams, skills, and CSQs, as well as monitoring and reporting on the system performance and agent activity5.
C: LDAP Plugin is not a web-based administrative interface, but rather a component that enables Unified CCE to integrate with an external LDAP directory, such as Microsoft Active Directory, for user authentication and authorization. LDAP Plugin allows Unified CCE to synchronize user data from the LDAP directory and assign roles and permissions to the users based on their LDAP group membership2.
References:
1: UCCE 10.5 Web Admin Interface – Cisco Community 2: Administration Guide for Cisco Unified Contact Center Enterprise, Release 12.6 (1) – Web Based CCE Administration [Cisco Unified Contact Center Enterprise] – Cisco 4: Web Setup Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1) – Web Setup Overview [Cisco Unified Contact Center Enterprise] – Cisco 5: [Cisco Unified Contact Center Management Portal Data Sheet – Cisco] 3: Web Based CCE Administration – Cisco 6: Web Setup Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1) – Web Setup Overview [Cisco Unified Contact Center Enterprise] – Cisco : Cisco Unified Contact Center Management Portal Data Sheet – Cisco

Remote sites can be added by using the Initialization Wizard. The Initialization Wizard is a utility that is used to configure the Packaged CCE system, including adding remote sites and configuring the call routing scripts [1]. It is launched by running the pg_setup.exe program and then selecting the Add Remote Sites option. This will initiate a setup wizard that will guide you through the process of adding remote sites.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5.pdf
1. Cisco Packaged Contact Center Enterprise Features Guide Release …
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5F