Salesforce-AI-Specialist Exam PDF [2025] Tests Free Updated Today with Correct 98 Questions [Q13-Q34]

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Salesforce-AI-Specialist Exam PDF [2025] Tests Free Updated Today with Correct 98 Questions

Salesforce Salesforce-AI-Specialist Exam Preparation Guide and PDF Download

QUESTION 13
A support team handles a high volume of chat interactions and needs a solution to provide quick, relevant responses to customer inquiries.
Responses must be grounded in the organization’s knowledge base to maintain consistency and accuracy.
Which feature in Einstein for Service should the support team use?

Einstein Service Replies

Einstein Reply Recommendations

Einstein Knowledge Recommendations

QUESTION 14
What is the main purpose of Prompt Builder?

A tool for developers to use in Visual Studio Code that creates prompts for Apex programming, assisting developers in writing code more efficiently.

A tool that enables companies to create reusable prompts for large language models (LLMs), bringing generative AI responses to their flow of work

A tool within Salesforce offering real-time Al-powered suggestions and guidance to users, Improving productivity and decision-making.

QUESTION 15
Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page.
After provisioning Data Cloud, which step must an Al Specialist take to make this option available to NTO?

Turn on Einstein Copilot.

Turn on Einstein Generative AI.

Turn on Prompt Builder.

QUESTION 16
Universal Containers (UC) plans to send one of three different emails to its customers based on the customer’s lifetime value score and their market segment.
Considering that UC are required to explain why an e-mail was selected, which AI model should UC use to achieve this?

Predictive model and generative model

Generative model

Predictive model

QUESTION 17
Before activating a custom copilot action, an AI Specialist would like is to understand multiple real-world user utterances to ensure the action being selected appropriately.
Which tool should the AI Specialist recommend?

Model Playground

Einstein Copilot

Copilot Builder

QUESTION 18
Universal Containers (UC) wants to enable its sales reps to explore opportunities that are similar to previously won opportunities by entering the utterance, “Show me other opportunities like this one.” How should UC achieve this in Einstein Copilot?

Use the standard Copilot action.

Create a custom Copilot action calling a flow.

Create a custom Copilot action calling an Apex class.

QUESTION 19
Universal Containers (UC) is looking to enhance its operational efficiency. UC has recently adopted Salesforce and is considering implementing Einstein Copilot to improve its processes.
What is a key reason for implementing Einstein Copilot?

Improving data entry and data cleansing

Allowing AI to perform tasks without user interaction

Streamlining workflows and automating repetitive tasks

QUESTION 20
Universal Containers is using Einstein Copilot for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the copilot to match opportunities.
What is one criteria that Einstein Copilot for Sales uses to match similar opportunities?

Matched opportunities are limited to the same account.

Matched opportunities were created in the last 12 months.

Matched opportunities have a status of Closed Won from last 12 months.

QUESTION 21
An administrator wants to check the response of the Flex prompt
template they’ve built, but the preview button is greyed out.
What is the reason for this?

The records related to the prompt have not been selected.

The prompt has not been saved and activated,

A merge field has not been inserted in the prompt.

QUESTION 22
Universal Containers (UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outreach program to customers before they cancel their contracts and is asking the Salesforce team to provide suggestions.
Which use case functionality of Model Builder aligns with UC’s request?

Product recommendation prediction

Customer churn prediction

Contract Renewal Date prediction

QUESTION 23
Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into mention of competitors, products, and other custom phrases.
Which feature should the AI Specialist set up to enable UC’s sales team?

Call Summaries

Call Explorer

Call Insights

QUESTION 24
Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing autolaunched flow to query the information from Oracle ERP, whichis the system of record for the order fulfillment process.
How should an AI Specialist apply the power of conversational AI to thisuse case?

Create a Flex prompt template in Prompt Builder.

Create a custom copilot action which calls a flow.

Configure the Integration Flow Standard Action in Einstein Copilot.

QUESTION 25
Universal Containers implements Custom Copilot Actions to enhance its customer service operations. The development team needs to understand the core components of a Custom Copilot Action to ensure proper configuration and functionality.
What should the development team review in the Custom Copilot Action configuration to identify one of the core components of a Custom Copilot Action?

Instructions

Output Types

Action Triggers

QUESTION 26
Universal Containers (UC) has implemented Generative AI within Salesforce to enable summarization of a custom object called Guest. Users have reported mismatches in the generated information.
In refining its prompt design strategy, which key practices should UC prioritize?

Enable prompt test mode, allocate different prompt variations to a subset of users for evaluation, and standardize the most effective model based on performance feedback.

Create concise, clear, and consistent prompt templates with effective grounding, contextual role- playing, clear instructions, and iterative feedback.

Submit a prompt review case to Salesforce and conduct thorough testing In the playground to refine outputs until they meet user expectations.

QUESTION 27
A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights.
Which Einstein Copilot capability helps the agent accomplish this?

Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.

Invoke a flow which makes a call to external data to create a Knowledge article.

Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights.

QUESTION 28
Universal Containers wants to reduce overall agent handling time minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields.
Which combination of Einstein for Service features enables this effort?

Einstein Service Replies and Work Summaries

Einstein Reply Recommendations and Case Summaries

Einstein Reply Recommendations and Case Classification

QUESTION 29
What is the main purpose of Prompt Builder?

A tool for developers to use in Visual Studio Code that creates prompts for Apex programming, assisting developers in writing code more efficiently.

A tool that enables companies to create reusable prompts for large language models (LLMs), bringing generative AI responses to their flow of work

A tool within Salesforce offering real-time Al-powered suggestions and guidance to users, Improving productivity and decision-making.

QUESTION 30
Universal Containers (UC) has implemented Generative AI within Salesforce to enable summarization of a custom object called Guest. Users have reported mismatches in the generated information.
In refining its prompt design strategy, which key practices should UC prioritize?

Enable prompt test mode, allocate different prompt variations to a subset of users for evaluation, and standardize the most effective model based on performance feedback.

Create concise, clear, and consistent prompt templates with effective grounding, contextual role-playing, clear instructions, and iterative feedback.

Submit a prompt review case to Salesforce and conduct thorough testing In the playground to refine outputs until they meet user expectations.

QUESTION 31
Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio.
Which use case works for this scenario?

Predict customer sentiment toward a promotion message.

Predict customer lifetime value of an account.

Predict most popular products from new product catalog.

QUESTION 32
When configuring a prompt template, an AI Specialist previews the results of the prompt template they’ve written. They see two distinct text outputs: Resolution and Response.
Which information does the Resolution text provide?

It shows the full text that is sent to the Trust Layer.

It shows the response from the LLM based on the sample record.

It shows which sensitive data is masked before it is sent to the LLM.

QUESTION 33
An AI Specialist at Universal Containers (UC) Is tasked with creating a new custom prompt template to populate a field with generated output. UC enabled the Einstein Trust Layer to ensure AI Audit data is captured and monitored for adoption and possible enhancements.
Which prompt template type should the AI Specialist use and which consideration should they review?

Flex, and that Dynamic Fields is enabled

Field Generation, and that Dynamic Fields is enabled

Field Generation, and that Dynamic Forms is enabled

QUESTION 34
A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights.
Which Einstein Copilot capability helps the agent accomplish this?

Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.

Invoke a flow which makes a call to external data to create a Knowledge article.

Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights.

Salesforce Salesforce-AI-Specialist Exam Syllabus Topics:

Topic	Details
Topic 1	Model Builder: This portion of the exam focuses on Salesforce AI specialists’ expertise in working with AI models within Salesforce environments. Candidates will need to demonstrate knowledge of when to use the Model Builder and how to configure standard, custom, or Bring Your Own Large Language Model (BYOLLM) generative models to meet business needs.
Topic 2	Generative AI in CRM Applications: This part of the exam assesses AI specialists’ knowledge of generative AI within CRM systems. It covers the use of generative AI features in Einstein for Sales and Einstein for Service.
Topic 3	Agentforce Tools: In this topic, AI specialists get knowledge using agents when it is appropriate. Moreover, the topic explains the working of agents and reasoning engine powers Agentforce. Lastly, the topic focuses on managing and monitoring agent adoption.
Topic 4	Einstein Trust Layer: This section evaluates the skills of Salesforce AI specialists responsible for implementing security protocols and safeguarding data privacy. It emphasizes the security, privacy, and foundational features of the Einstein Trust Layer.
Topic 5	Prompt Builder: This section evaluates the expertise of AI specialists working with Salesforce’s AI tools. It focuses on the Prompt Builder feature, requiring candidates to understand its usage based on business needs.