Latest Success Metrics For Actual Field-Service-Consultant Exam (Updated 165 Questions) [Q33-Q52]

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Latest Success Metrics For Actual Field-Service-Consultant Exam (Updated 165 Questions)

Genuine Field-Service-Consultant Exam Dumps Free Demo Valid QA’s

Salesforce Certified Field Service Consultant exam is a valuable certification for professionals who are involved in delivering field service solutions. Salesforce Certified Field Service Consultant certification validates their expertise in implementing the Salesforce Field Service solution and managing service contracts, warranties, and entitlements. Passing Field-Service-Consultant exam demonstrates an individual’s commitment to their profession and their ability to deliver exceptional customer service.

QUESTION 33
Which licensing will be required for the Field Service Schedule Optimization user?

Resource License

Salesforce License

Scheduling License

Dispatcher License

QUESTION 34
Universal Containers wants to process mobile payments. How can this requirement be met?

Attach a picture of the credit card

Add a custom filed to store the credit card number

Create a custom payments object

Install an AppExchange package.

QUESTION 35
Each door lock that Universal Containers (UC)sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number.
UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?

Create a product item and enter the serial numbers in the related list.

Create a product item with all the serial numbers in the notes section.

Create a product item for each door lock utilizing standard fields.

Create a product item and enter the Technicians’ lock quantity.

QUESTION 36
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative?
Choose 2 answers

Soft Boundaries

Customer First

High Intensity

Emergency Policy

QUESTION 37
An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?

Maintenance Plan

Product Item

Entitlement Plan

Assets

QUESTION 38
Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date.
How can these certifications be managed on the Resource?

Add the Resource Skill and track certification using reminder.

Add the Resource Skill and create Absence onceexpired.

Add the Resource Skill and remove from the Service Territory once expired.

Add the Resource Skill and set the End Date.

QUESTION 39
One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?

Define a repeating Work Type.

Implement Path for Work Orders.

Build a Process for Service Appointments.

Configure a Maintenance Plan.

QUESTION 40
A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?

Create a Work Order and Work Order Line Item.

Create a Return Order and Return Order Line Item.

Create a Product Request and Product Request Line Item.

Create a Return Order and relate it to the Product.

QUESTION 41
The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.

Custom Work Order Escalation Rules

Custom Validation Rule on Work Orders

Custom Approval Process on Work Orders

Custom Work Order Status with Category

QUESTION 42
universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?

page layouts

field sets

mini page layouts

visual force page

QUESTION 43
The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? Choose 3 answers

Select a Service Appointment from the list and use the “Schedule” action.

Select a Service Appointment from the list, use the “Change Status” action and “Dispatch.”

Select multiple Service Appointments from the list and bulk schedule them.

gy Select a Service Appointment from the list, use the “Candidates” action, and select the best time slot.

Select a Service Appointment from the list, use the “Edit” action and allocate the Resource.

QUESTION 44
Universal Containers occasionally needs to use two technicians to complete a job, however the technicians can be onsite at different How should a consultant implement this process?

Create two service appointments and set the early start to the start time of the first service appointments

Create two service appointments and assign two different resources

Create one service appointments and schedule two resources

Create one service appointments and add two required resources

QUESTION 45
Universal Containers currently tracks its customers’ entitlements to support utilizing Salesforce Service Cloud.
Service calls that require a Technician to go to the customer’s location require the creation of a Work Order.
Once the Agent confirms that the customer and product are eligible for on-site support, a Work Order is manually created.
On which object should the Consultant define a Quick Action to create the Work Order?

Entitlement

Opportunity

Case

Contact

QUESTION 46
Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs.
Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce?
(Choose two.)

Products Required for Work Orders

Products Required for Service Appointments

Products Required for Work Order Line Items

Products Required for Service Resources

QUESTION 47
Which two scenarios are fully supported by Maintenance Plans?
Choose 2? answers

Appointments on the first Tuesday of the month

Site inspections during the first week of the “year

Quarterly sales visits to a customer

Weekly recurring appointments at 8:00 AM

QUESTION 48
AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.
How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?

Create a custom number field to capture the tier number on the service resource.

Create a queue for each tier group within each territory on the Service Appointment object.

Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier 1 techs with the highest number.

Make a relevance group on the work rule to filter based on the tier number and add the rule to the policy.

QUESTION 49
Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only.
How can this be configured?

Include the Match Territory WorkRule in the Scheduling Policy.

Include the Resource Availability Work Rule in the Scheduling Policy.

Mark the Service Territory’s Resources as Required on the Service Appointments.

Ensure the Resource’s Address is in the same Territory as the Service Appointments.

QUESTION 50
Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

Use Work Orders and define a hierarchy.

Use Products and Product Families.

Use Assets and define a hierarchy.

Use Orders and Order Products.

QUESTION 51
Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers

Add the Work Order Quick Action on the Case.

Use Work Types to achieve pre-defined templates.

Add the Work Order Quick Action on the Account.

Use Record Types to achieve pre-defined templates.

QUESTION 52
Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.
Which configuration steps should 8 Conzultant take to meet this requirement?

Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.

Create a Report Chart that summarizes wk Order Line Items and add 2 link to the Service Appointment layout.

Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician’s profile.

Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through the Salesforce Field Service mobile app.

Explanation
Lightning Components are reusable units of user interface that can be customized and embedded in different pages or apps[180]. Work Order Line Items are records that track specific tasks or products related to a work order[181]. Creating a custom Lightning Component that displays Work Order progress and deploying it to Technicians through the Salesforce Field Service mobile app would allow Universal Containers’ Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app by creating a component that shows the status or completion percentage of work order line items and adding it to the work order line item card layout in the mobile app settings[182]. Creating a custom Visualforce page and adding an external link in the Salesforce Field Service mobile app to view the page in the mobile browser would not allow Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app. Visualforce pages are web pages that can display custom user interface using HTML, CSS, JavaScript, and Apex[183]. Creating a Report Chart that summarizes Work Order Line Items and adding a link to the Service Appointment layout would not allow Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app. Report Charts are visual representations of report data that can be added to different pages or layouts[184]. Adding the Work Order Line Items related list to the Work Order page layout and assigning the layout to the Technician’s profile would not allow Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app. Related lists are lists of records that are directly related to another record and can be added to different page layouts[185]. References:
https://developer.salesforce.com/docs/component-library/overview/components
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_mobile_custom_cards_overview.htm&type=5
https://developer.salesforce.com/docs/atlas.en-us.pages.meta/pages/pages_intro_what_is_it.htm
https://help.salesforce.com/s/articleView?id=sf.reports_charts_adding_to_layouts.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_related_lists.htm&type=5