GCX-GCD Genesys

First Attempt Guaranteed Success in GCX-GCD Exam 2025 [Q18-Q40]

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First Attempt Guaranteed Success in GCX-GCD Exam 2025

Real GCX-GCD Exam Questions are the Best Preparation Material

Genesys GCX-GCD Exam Syllabus Topics:

Topic Details
Topic 1
  • Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.
Topic 2
  • Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
Topic 3
  • Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.
Topic 4
  • Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 5
  • Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Topic 6
  • Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.
Topic 7
  • Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.
Topic 8
  • Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.

 

Q18. Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

 
 
 
 
 

Q19. What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

 
 
 
 

Q20. What type of trunk would you configure to connect to AudioCodes phones?

 
 
 
 

Q21. Which of the following are commonly used in Voice over IP (VoIP) or internet communication systems?

 
 
 
 

Q22. A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?

 
 
 
 

Q23. In Code Authorization grant OAuth flow, a code is exchanged for a token.

 
 

Q24. Which description best describes the goal of the following Analytics Request Body POST to /api/v2/analytics
/conversations/details/query?

 
 
 
 

Q25. Why are Divisions important in an organization?

 
 
 
 

Q26. Disabling file attachments in chat is related to _______________.

 
 
 
 

Q27. How do you represent your organization when you contact the Genesys Cloud CX support team?

 
 
 
 

Q28. You can schedule a callback using a POST request to /api/v2/conversations/callbacks. The only required parameters when creating a callback are “callback number” and either “queueld” or “routingData”.
What is the difference between “queueld” and “routingData”?

 
 
 
 

Q29. Genesys Cloud CX combines the routing information from all sites into a/an ______________.

 
 
 
 

Q30. What is the timeout period for reconnecting the chat session?

 
 
 
 

Q31. Which Genesys Cloud CX feature helps reduce wait time for each call?

 
 
 
 

Q32. You can compare API version changes using the versioning page.

 
 

Q33. When you reply to an email message, you can attach a file to send with the email reply.
What is the maximum message size, including attachments? How can you work around this limitation?

 
 
 
 
 

Q34. As the Genesys Cloud CX product grows, additions are made to the API to support new features in the form of new resources, new HTTP methods for existing resources, and so on.
When breaking changes are necessary, they are deferred to the next major revision of the API, whenever possible.

 
 

Q35. Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

 
 
 
 
 

Q36. The application requesting to create a new user does not need a specific scope.

 
 

Q37. Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

 
 
 
 

Q38. Which of the following is NOT a Genesys Cloud CX Collaborate feature?

 
 
 
 

Q39. Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

 
 
 
 
 

Q40. Which of the following applies to the Notifications API?

 
 
 
 

Practice LATEST GCX-GCD Exam Updated 78 Questions: https://www.testkingfree.com/Genesys/GCX-GCD-practice-exam-dumps.html

         

Related Links: www.chordie.com www.slideshare.net myportal.utt.edu.tt fortunetelleroracle.com scalar.usc.edu scalar.usc.edu

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