2025 Provide Updated Salesforce Certified-Business-Analyst Dumps as Practice Test and PDF [Q99-Q113]

NEW QUESTION 99
The business analyst at Northern Trail Outfitters receives a requirement from the CRM manager to have visibility into their team’s queues to monitor open cases.
Which user story meets this requirement?

As a CRM manager, I need a record-triggered flow to view my team’s work queues so 1 can monitor their open tickets.

As a CRM manager, I need to see my team’s work queues so I can monitor their open tickets.

As a user, I need to see case queue to monitor my team’s work.

NEW QUESTION 100
Universal Containers (UC) needs a Quip template to create Account plans. UC’s business analyst has been tasked with documenting requirements for this initiative. During one of the business requirements gathering sessions, a sales manager notes that it’s important the new template is user-friendly and only accessible to the account team.
Which option captures this requirement?

Make the template user-friendly and accessible only by members of the account team.

The sales manager can make the template user-friendly.

Accessible by members of the account team.

NEW QUESTION 101
New interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst is mapping the process to document the overall lead creation process.
What should the process map look like?

A very detailed process map that is unambiguous and version controlled

A somewhat detailed process map that is easy to remember and self- explanatory

A simple process map that is high-level and covers key aspects

NEW QUESTION 102
Universal Containers (UC) needs a Quip template to create Account plans. UC’s business analyst has been tasked with documenting requirements for this initiative. During one of the business requirements gathering sessions, a sales manager notes that it’s important the new template is user-friendly and only accessible to the account team.
Which option captures this requirement?

Hake the template user-friendly and accessible only by members of the account team.

The sales manager can make the template user-friendly.

Accessible by members of the account team.

NEW QUESTION 103
During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user acceptance testing and identified results that conflict with the functionality that was requested, While the testing was error-free, business stakeholders indicted that values in reports and the layout of screens were unexpected.
What should the BA do next?

Run testing again, ensuring the scripts reflect expectations and business processes match functionality,

Decompose and model the business processes, and identify testing procedures to calculate new values.

Present recommendations from testing to determine if improvements should be made to the underlying implementation.

NEW QUESTION 104
A business analyst is working with a new customer on a Sales Cloud implementation. The executive sponsor for the project is new to the company and their role as VP. The sponsor has inherited functional requirements from the previous VP that were gathered 9 months ago. The project start date has yet to be defined. The sponsor wants to use the inherited requirements in lieu of a traditional discovery process.
What is the largest risk with this approach?

The previous VP’s requirements fail to meet current formatting standards.

The previous VP’s requirements may differ from those of the new executive.

The previous VP’s requirements are outside of the Salesforce framework.

NEW QUESTION 105
Which of the salesforce app providers will be able to unlock a locked user with their phones?

All of them.

iOS (App Store)

Only those that download the app from the App Exchange.

Android (Google Play)

NEW QUESTION 106
Which Salesforce standard license can be given to someone who need access only identity services, such as single sign-on (SSO)?

Identity Only

Lightning Platform

SSO License

Salesforce License

NEW QUESTION 107
Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations. The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.
Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?

Persona analysis

Enterprise analysis

Stakeholder analysis

NEW QUESTION 108
Cloud Kicks has moved into the quality assurance (QA) phase of Salesforce product configuration and extension. The QA team is now trying to confirm it has delivered value to stakeholders based on business requirements. The team is asking questions such as, “Did we build the right product?” and “Did we build the product right?” Which element should the business analyst use to help the QA team validate that the product fulfilled the requirements without ambiguity?

Process maps

User stories

Acceptance criteria

NEW QUESTION 109
The technical team at Cloud Kicks is trying to deliver one of its Salesforce customizations. The business analyst (BA) has been asked to put assignments, test plans, decisions, and milestones in writing and share this document with stakeholders so there is less potential for confusion.
Which tactical document should the BA use to capture features?

Business analysis plan

User Acceptance Test plan

Release plan

NEW QUESTION 110
Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource.
What does an activity box marked “C Customer’ mean?

The customer should be responsible.

The customer should be informed.

The customer should be consulted.

NEW QUESTION 111
A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind. Management wants to use the output from the BA’s evaluation to inform decisions about UC’s future implementations of Sales Cloud and Service Cloud.
What should the BA use for their evaluation?

Cross-functional flowchart

Entity Relationship Diagram (ERD)

Universal Process Notation (UPN)

NEW QUESTION 112
The business analyst (BA) at Northern Trail Outfitters recently configured a feature on Opportunities for the sales team. The BA plans to gather feedback from a small group of end users before rolling out the feature to the entire company.
What should the BA do to present this information?

Share user stories about the feature.

Demo the new feature.

Create a feature manual.

NEW QUESTION 113
After the first round of user acceptance testing for a Sales Cloud project, the business analyst discovered that a high number of test cases failed.
What is a possible reason why the test cases failed?

Missing test org access details

Missing test result details

Missing test script details