Authentic ITIL ITIL-5-Foundation Exam Dumps PDF – 2026 Updated [Q25-Q40]

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Authentic ITIL ITIL-5-Foundation Exam Dumps PDF – 2026 Updated

Get Prepared for Your ITIL-5-Foundation Exam With Actual 80 Questions

ITIL ITIL-5-Foundation Exam Syllabus Topics:

Section	Objectives
Key Concepts of Service Management	– Service Relationships – Value and Value Co-Creation
The ITIL Service Value System (SVS)	– Opportunity, Demand, and Value – Overview of the SVS
ITIL Service Value Chain	– Plan – Obtain/Build – Improve – Engage – Deliver & Support – Design & Transition
Guiding Principles	– Collaborate and Promote Visibility – Keep It Simple and Practical – Progress Iteratively with Feedback – Start Where You Are – Think and Work Holistically – Focus on Value – Optimize and Automate
ITIL Practices Overview (Foundational Level)	– Change Enablement – Service Level Management – Service Desk – Continual Improvement – Incident Management
The Four Dimensions of Service Management	– Organizations and People – Information and Technology – Value Streams and Processes – Partners and Suppliers

NEW QUESTION 25
Which BEST defines a digital service ?

A combination of an organization’s resources based on digital technology and designed to offer value to consumers

A means of enabling value for consumers through digital products without ownership transfer

The adoption and integration of digital technologies into all areas of an organization

Maintaining and improving the effective, efficient, and convenient use of information

NEW QUESTION 26
Which set correctly lists the components of the ITIL Value System (VS)?

Value streams, projects, releases, incidents, changes

Guiding principles, governance, discover, deliver

Products, services, customers, suppliers, partners

Guiding principles, governance, value chain, management practices, continual improvement

NEW QUESTION 27
What does the ITIL Guiding Principle ‘ think and work holistically ‘ emphasize?

Considering all components of the service value system when making decisions

Assigning responsibility for improvements to a single team

Ensuring all activities result in value creation for the stakeholders

Automating repetitive and manual tasks

NEW QUESTION 28
Which of the following is TRUE regarding services and desired outcomes?

Services guarantee that all intended outcomes will be achieved

Services completely eliminate risks associated with achieving outcomes

Services always result in positive effects without exceptions

Services may have unintended and surprising outcomes, both positive and negative

NEW QUESTION 29
Which dimension of product and service management is concerned with relationships with other organizations that are involved in discovery, design and continual improvement of product?

Value streams and processes

Information and technology

Partners and suppliers

Organizations and people

NEW QUESTION 30
Which statement about the ‘ band of visibility ‘ is CORRECT?

It includes only the activities visible to the service provider

It applies exclusively to modern, technology-based digital service models

It represents all aspects visible between provider and consumer organizations

It defines the complete path of the customer ‘ s service journey

NEW QUESTION 31
Which ITIL concept includes governance, practices, and continual improvement?

The ITIL Value System

The ‘ deliver ‘ and ‘ support ‘ value chain activities

The ‘ focus on value ‘ ITIL Guiding Principle

The ‘ value streams and processes ‘ dimension

NEW QUESTION 32
Which ITIL Guiding Principle emphasizes understanding how all parts of an organization function together as an integrated system?

Think and work holistically

Focus on value

Keep it simple and practical

Progress iteratively with feedback

NEW QUESTION 33
A service provider commits to using recyclable components, reducing carbon emissions, and maintaining transparent supply chains.
Which concept does this commitment represent?

Utility

Warranty

User experience

Sustainability

NEW QUESTION 34
What does a service journey describe?

End-to-end interactions between a service provider and a service consumer

The internal workflows and processes of a service provider

The end-to-end lifecycle of a product

The sequence of value chain activities

NEW QUESTION 35
How should the ITIL Guiding Principle ‘ optimize and automate ‘ be applied?

By replacing people with technology across all functions

By optimizing processes before automating them

By automating all activities immediately

By automating processes before optimizing them

NEW QUESTION 36
Which statement regarding a partnership relationship is TRUE?

It focuses mainly on operational efficiency and uses standardized contracts

It focuses on the operational and tactical levels, not on the strategic level

It provides commercial off-the-shelf services for a wide range of consumers

It involves bespoke services with a focus on innovation and growth

NEW QUESTION 37
How do ‘ utility ‘ and ‘ warranty ‘ together support value co-creation?

Utility focuses on cost control, while warranty focuses on risk avoidance

Utility and warranty apply only to products, not services

Utility ensures the service is fit for use, while warranty ensures it is fit for purpose

Utility ensures the service is fit for purpose, while warranty ensures it is fit for use

NEW QUESTION 38
A team is developing a new digital service. Instead of delivering all features at once, they release a small set of features, gather user feedback, and adjust the next release based on what they learn. Which ITIL Guiding Principle is the team applying in this situation?

Keep it simple and practical

Focus on value

Progress iteratively with feedback

Collaborate and promote visibility

NEW QUESTION 39
A company plans an improvement initiative and ensures it is clearly linked to organizational goals and objectives. Which continual improvement step is being performed?

What is the vision?

Where are we now?

Take Action

Where do we want to be?

NEW QUESTION 40
What BEST describes a Service Level Agreement (SLA)?

A legal contract between two vendors regulating financial penalties

A documented agreement between a service provider and a customer that identifies services and their agreed levels

An informal discussion between users and service providers about expectations

A guideline document for internal IT teams without customer involvement