Cisco 300-830 Certification All-in-One Exam Guide Sep-2026 [Q18-Q39]

NO.18 A Webex Contact Center manager wants to synchronize Webex App presence states with the Webex Contact Center Agent Desktop to improve agent efficiency. Also, the manager wants the Agent Desktop to automatically switch to the already configured the “WebexAppCall” Webex Contact Center idle state when an agent is engaged in a non-Webex Contact Center call on the Webex App.
Which three actions must be taken to meet these requirements? (Choose three.)

NO.19 Refer to the exhibit.

An engineer is developing a web chat workflow for the marketing department. After the standard Live Chat workflow template is deployed, chats are failing. The chat widget on the website is visible. When a new chat is started, the message “Sorry, unable to process your request right now. Please try again later” is received.
The engineer debugs the workflow and receives the response in the exhibit from the resolve node .
Which action resolves the issue?

NO.20 An administrator is designing a flow in Webex Connect that includes a Scheduled Callback activity node. Which two values must be provided to configure the Scheduled Callback node successfully? (Choose two.)

NO.21 Drag and Drop Question
The Cisco Webex Contact Center manager asks for a report that summarizes this information from the previous week:
– List of each call
– Caller’s number
– Queue and queue duration
– Final agent
Drag and drop the fields from the left onto the corresponding categories on the right that are needed to create this report. Not all options are used.

NO.22 A company wants to provide business continuity if WAN connectivity to Webex Calling is interrupted. Which Cisco solution supports local call survivability?

NO.23 Quantum Innovations wants to automate the handling of these customer queries:
– product warranty details
– current promotions
– delivery timelines
– nearest store based on a postal code
The solution must provide accurate responses quickly and consistently. Which solution meets the customer requirements?

NO.24 A supervisor in a contact center must manage recording-related activities to ensure their team’s compliance and maintain quality standards. Which three recording management capabilities can the supervisor perform in Webex Contact Center to effectively handle various recording management tasks that support operational efficiency? (Choose three.)

NO.25 Cisco Webex Contact Center uses Local Gateway for PSTN services. The Webex Contact Center supervisor notices that callers receive the initial greeting, which allows them to select an option, and then the call drops.
Which action helps to identify the cause of the issue?

NO.26 Which statement describes the PSTN media and signaling requirements for calls arriving at Webex Contact Center?

NO.27 To elevate their customer experience, Redwood Solutions wants to proactively identify and resolve customer dissatisfaction before it escalates. Which Cisco AI Assistant feature provides the required functionality?

NO.28 Customer XYZ has deployed Bring your own PSTN option to route calls to his Webex Contact Center environment. Callers calling in are reporting getting a reorder tone followed by a call drop.
Which action helps to identify the cause of the issue?

NO.29 Refer to the exhibit. An engineer is developing a web chat workflow for the marketing department.
After the standard Live Chat workflow template is deployed, chats are failing. The chat widget on the website is visible. When a new chat is started, the message “Sorry, unable to process your request right now. Please try again later” is received. The engineer debugs the workflow and receives the response in the exhibit from the resolve node. Which action resolves the issue?

NO.30 A Webex Contact Center agent can receive Chat and Voice channel interactions, however the agent is not able to receive Whatsapp or SMS interactions. What is missing from the agent configuration to enable the agent to receive those interactions?

NO.31 Which action must an administrator take in a Webex Contact Center voice flow to ensure that, after a customer selects option 2 for Spanish in the initial language menu, all AI Agent responses are delivered in Spanish using a consistent, professional executive-sounding Spanish voice, regardless of the caller’s location or dialect?

NO.32 A customer wants to enable the Real Time Transcription (RTT) feature only for specific queues. This feature is enabled by using the Start Media Stream node in Flow Designer, so the administrator decides to control the enablement using a function. The function must check two input variables: queue_ID for the selected agent queue (a string) and queue_IDs for the list of queues that require the RTT feature (a list of dictionaries, where each dictionary has an id key for the queue ID). The function returns a boolean variable rtt_Enabled to the flow, which indicates whether RTT should be enabled.
Which function is correct when using Python?
A )

B )

C )

D )

NO.33 A supervisor in a contact center must manage recording-related activities to ensure their team’s compliance and maintain quality standards.
Which three recording management capabilities can the supervisor perform in Webex Contact Center to effectively handle various recording management tasks that support operational efficiency? (Choose three.)

NO.34 Which API scope is required for a REST PUT request to /organization/{orgid}/v2/contact-service- queue/{id}?

NO.35 An engineer is configuring an email channel for their organization. A virtual agent will route conversations in the channel to a live agent. The organization already contains several channels.
Which two actions must the engineer take as part of the configuration? (Choose two.)

NO.36 An administrator is adding a custom connector to integrate a third-party application with their Webex Contact Center org using OAuth 2.0 for authentication. Which two grant types must the administrator choose to accomplish this task? (Choose two.)

NO.37 An administrator must connect a customer call to an external IVR service while retaining control of the call and later return it to the original flow. Which node must the administrator use to make this happen?

NO.38 Refer to the exhibit. A Webex Contact Center agent has no Multimedia Profile assigned to it, yet the agent can accept voice and digital channels. Which configuration object’s Multimedia profile is inherited by the agent?

NO.39 An administrator must set up a way to authenticate users via SMS using a randomly generated passcode. Which two nodes in Webex Connect are needed to implement this authentication?
(Choose two.)